Case Manager LTD

Symetra; United States; Hybrid; USD 54,000 - 91,000; Full time

Benefits offered by this job

Flexible full-time or hybrid telecomm"

401(k) with company matching up to 6%

Paid time off and holidays

Company matching donations

Job summary

Symetra is seeking an LTD Case Manager to make timely, accurate, and customer-focused long-term disability claim decisions. You will gather information from clinical, vocational, employer, financial sources and assess data against contract terms while maintaining clear communication.

The role emphasizes independent judgment, complex claims, and adherence to regulatory standards. Hybrid work options and competitive benefits are offered.

Qualifications

• Customer service experience required.
• 2-5 years of cumulative, relevant experience.
• Ability to interpret policy language.

Responsibilities

• Make timely, accurate LTD new and ongoing claim decisions. Collect relevant clinical, vocational, employer, financial and other information and assess against contract terms.
• Document the claim systems with accuracy and communicate clearly to internal and external contacts.
• Prepare and apply a claim management plan, align with regulatory requirements, and meet team performance metrics.

Skills

Customer service

Policy interpretation

Experience 2-5 years

Job description

Symetra offers a thrilling chance to become part of our team as an LTD Case Manager!

About the role

Make timely, accurate, and customer-focused Long-Term Disability claim decisions. Actively get in touch with clinical, vocational, employer, financial, and other relevant internal and external sources to gather necessary data. Evaluate this data against the contract and procedural documents. Perform analysis and consult with peers or management when appropriate. Communicate effectively both verbally and in writing. Employ the claim system fully with detailed and accurate information. Maintain or exceed departmental performance metrics. Stay flexible and responsive. LTD claim decisions handled here can be quite complex. These claims may have long durations and large financial impact, which increases the company's exposure to risk. Create solutions based on research or by reconsidering current approaches. The level of independent judgment required increases over time.

What you will do

• Make timely, accurate, and customer-focused LTD new and ongoing claim decisions. Contact to collect relevant clinical, vocational, employer, financial, and other information. Assess the information in relation to the terms, limitations, and conditions of the contract and applicable procedural documents and deliver the claim decision as promptly as possible. Document the claim systems with accuracy and completeness while maintaining strong efficiency. Prepare and distribute clear written and verbal communication to various internal and external contacts. Prepare, update, and apply a claim management plan that leads to the most fitting outcome. Remain aligned with regulatory requirements. Demonstrate an above average level of proficiency in LTD product and claim administration techniques. Adhere fully to operational standards. Meet or exceed claim team operational metrics.
• Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the claimant's and employer's trust and confidence. Anticipate customer needs and take action.
• Collaborate as a team and support each other with flexibility. Consistently maintain professionalism and integrity to build a positive work environment. Actively foster high morale and demonstrate dedication to excellence.

Why Work at Symetra

"All I can say and I do say it often to friends and colleagues.. Symetra is the best place I have ever worked for!!!!!" - Lisa F., Sr. Auditor, Trainer

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are built to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.
• Want more details? Check out our Symetra Benefits Overview.

Compensation

Salary Range: $54,000 - $91,000/ year plus eligibility for annual bonus program.

Who You Are

• Customer service experience required
• 2-5 years of cumulative, relevant experience
• Ability to interpret policy language

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered