Case Manager LTD

Symetra Financial Corporation; Northern (KY); Hybrid; USD 54,000 - 91,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off and holidays

Flexible full-time or hybrid work

Job summary

Symetra is seeking an LTD Case Manager to make timely, accurate Long-Term Disability claim decisions. You will actively gather data from clinical, vocational, employer, and financial sources and assess this information against contract terms and procedures.

You will document the claim system with precision and communicate clearly with internal and external contacts to drive effective outcomes. The role requires empathetic customer service, adherence to regulatory requirements, and collaboration

Qualifications

• Customer service experience required.
• 2-5 years of cumulative, relevant experience.
• Ability to interpret policy language.

Responsibilities

• Make timely, accurate LTD claim decisions for new and ongoing cases.
• Gather information from clinical, vocational, employer, financial and other sources.
• Assess information against contract terms and procedural documents.
• Document the claim system accurately and completely.
• Communicate clearly in writing and verbally with internal/external contacts.
• Prepare and apply a claim management plan for optimum outcomes.

Skills

Customer service experience

Policy interpretation

Job description

# Case Manager LTDUSARemoteID: 9520---## Job DescriptionSymetra offers a thrilling chance to become part of our team as an **LTD Case Manager**!**About the role**Make timely, accurate, and customer-focused Long-Term Disability claim decisions. Actively get in touch with clinical, vocational, employer, financial, and other relevant internal and external sources to gather necessary data. Evaluate this data against the contract and procedural documents. Perform analysis and consult with peers or management when appropriate. Communicate effectively both verbally and in writing. Employ the claim system fully with detailed and accurate information. Maintain or exceed departmental performance metrics. Stay flexible and responsive. LTD claim decisions handled here can be quite complex. These claims may have long durations and large financial impact, which increases the company's exposure to risk. Create solutions based on research or by reconsidering current approaches. The level of independent judgment required increases over time.**What you will do*** Make timely, accurate, and customer-focused LTD new and ongoing claim decisions. Contact to collect relevant clinical, vocational, employer, financial, and other information. Assess the information in relation to the terms, limitations, and conditions of the contract and applicable procedural documents and deliver the claim decision as promptly as possible. Document the claim systems with accuracy and completeness while maintaining strong efficiency. Prepare and distribute clear written and verbal communication to various internal and external contacts. Prepare, update, and apply a claim management plan that leads to the most fitting outcome. Remain aligned with regulatory requirements. Demonstrate an above average level of proficiency in LTD product and claim administration techniques. Adhere fully to operational standards. Meet or exceed claim team operational metrics.* Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the claimant’s and employer’s trust and confidence. Anticipate customer needs and take action.* Collaborate as a team and support each other with flexibility. Consistently maintain professionalism and integrity to build a positive work environment. Actively foster high morale and demonstrate dedication to excellence.**Why Work at Symetra**Here’s what some of our employees share about why they choose to work at Symetra:*"All I can say and I do say it often to friends and colleagues.. Symetra is the best place I have ever worked for!!!!!" - Lisa F., Sr. Auditor, Trainer***What we offer you****Benefits and Perks**We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are built to make your life better both at work and at home.* Flexible full-time or hybrid telecommuting arrangements.* Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.* Paid time away including vacation and sick time, flex days and ten paid holidays.* Give back to your community and double your impact through our company matching.* Want more details? Check out our Symetra Benefits Overview.**Compensation****Salary Range: $54,000 - $91,000/ year** plus eligibility for annual bonus program.**Who You Are*** Customer service experience required* 2-5 years of cumulative, relevant experience* Ability to interpret policy language**We empower inclusion** At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.**Creating a world where more people have access to financial freedom** Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.For more information about our careers visit: https://symetra.eightfold.ai/careers**Work Authorization** Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.**Please review Symetra's Remote Network Minimum Requirements:**As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:* Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."* Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.* Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.**Identity Verification**Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.Failure to comply with verification procedures may result in:* Disqualification from the recruitment process* Withdrawal of a job offer* Termination of employment and other criminal and/or civil remedies, if fraud is discovered