Senior MyHR Case & Leave Support Specialist

Amazon Inc.; Memphis (TN); On-site; USD 39,000 - 55,000; Full time

Job summary

Amazon’s My HR Live Support (MHLS) team is hiring a Sr. Advisor to support Tier 2 Specialty Operations.

You will act as a contact for the team, providing case consultations and end-to-end resolution on leaves, disability life events, and related benefits for Amazon employees via phone, chat, and written channels. Ideal candidates have strong communication, organizational skills, attention to detail, and the ability to prioritize in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• 1+ year in customer service, HR, case management, or leave & disability management.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Respond to inquiries about disability, leaves, and time off.
• Provide holistic case management and review medical documentation.
• Coordinate with third parties and internal teams to ensure compliance and timely updates.
• Manage workload to meet productivity goals and escalate gaps.

Skills

Customer service

HR management

Case management

Leave & Disability management

Communication

Education

Bachelor's degree

Tools

Outlook

Word

Excel

Microsoft Office

Job description

Amazon’s My HR Live Support (MHLS) team is hiring a Sr. Advisor to support Tier 2 Specialty Operations.

You will act as a contact for the team, providing case consultations and end-to-end resolution on leaves, disability life events, and related benefits for Amazon employees via phone, chat, and written channels. Ideal candidates have strong communication, organizational skills, attention to detail, and the ability to prioritize in a fast-paced environment.