Case Manager Lead

Copa Health; Peoria (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Competitive salary and benefits

Health coverage

Dental and Vision coverage

PTO 3 weeks + wellness day

10 holidays annually

Tuition reimbursement up to $3,000

403(b) plan with company match

Employee Assistance Program with free/

Life insurance

Disability coverage

Pet insurance

Job summary

Copa Health in Peoria, AZ is seeking a Case Manager Lead to help develop comprehensive assessment tools and serve as a central coordinator for members’ Integrated Service Plans. You’ll collaborate with behavioral health, medical and dental teams, coordinating care and services to support recovery goals.

The role emphasizes mentorship of new staff, maintaining ISP timelines, and updating plans based on progress. A strong drive for integrated care and documentation is essential.

Qualifications

• Bachelor’s degree in behavioral health and 2 years full-time behavioral health experience.
• Bachelor’s degree in non-behavioral field with at least 4 years behavioral health experience.
• High school diploma with 6 years behavioral health work experience.
• Must have Level 1 fingerprint clearance card issued by Arizona DPS within 8 weeks of hire.
• AZ valid driver’s license and vehicle with state minimum insurance

Responsibilities

• Mentor and train Case Manager hires on EMR-Next Gen, Tele-Health, and Shadowing.
• Coordinate with the integrated care team to engage, educate, and coordinate care with providers and families.
• Develop and maintain the Integrated Service Plan (ISP) within required timeframes.
• Adjust the ISP and service delivery based on progress toward health and behavioral goals.
• Provide assistance in maintaining and modifying covered behavioral health and healthcare services.
• Maintain comprehensive clinical records and documentation of services and care coordination

Skills

Fingerprint clearance

AZ Driver’s License

Education

Bachelor’s degree in behavioral health

Bachelor’s degree in other field (4+ yrs behavioral health)

High school diploma or GED (6 yrs BH exp)

Job description

Who We Are

At Copa Health, we are committed to People First, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team.

Why Join Copa Health?

At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you’ll receive:

• Competitive salary and comprehensive benefits package
• Personalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program
• Dental and Vision Coverage to complement your health plan
• Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge
• 10 paid holidays annually
• Wellness Program, including access to mental health resources
• Tuition Reimbursement up to $3,000 to invest in your growth and career advancement
• Affordable Medical, Dental, and Vision plans to fit your needs
• 403(b) retirement plan with company match to help you plan for your future
• Employee Assistance Program with free coaching and therapy sessions
• Additional benefits including life insurance, disability coverage, pet insurance, and more

Starting Pay: $26.50

Who We’re looking for

Copa Health is seeking a Case Manager Lead to participate in the development of the integrated comprehensive assessment and Integrated Service Plan (ISP) and implements services to members in accordance with their plan and provides ongoing care and reviews progress. Coordinates with all involved healthcare, behavioral health and wellness providers and maintains current documentation on members’ progress in managing chronic medical and psychiatric conditions and assists the individual in achieving their recovery goal.

Key Responsibilities

• Provides mentorship and training to Case Manager new hires and trainees, i.e., EMR-Next Gen, Tele-Health, Shadowing Expert, etc.
• Works collaboratively with the integrated care team to engage, educate, communicate, and coordinate care with service participants, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the Integrated Service Plan are implemented.
• Develops and maintains and manages the Integrated Service Plan (ISP) within required timeframes.
• Adjusts the ISP and service delivery as needed based on progress/lack of progress in the specified health, wellness and behavioral health goals.
• Provides assistance in maintaining, monitoring and modifying covered behavioral health and healthcare services and community resource needs.
• Maintains the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning).

Qualifications

• Bachelor’s degree in behavioral health related field and 2 years’ of full-time behavioral health work experience; or
• Bachelor’s degree in non-behavioral health related field and at least 4 years’ of full-time behavioral health work experience; or
• High school diploma or high school equivalency diploma and 6 years’ of full-time behavioral health work experience
• Must have a Level 1 fingerprint clearance card issued by Arizona Department of Public Safety of eligible to receive within eight (8) weeks of hire.
• AZ valid Driver’s License, vehicle with state minimum insurance coverage and able to meet Copa Health company driving requirements and safety sensitive requirements. Safety sensitive is any job that includes tasks or duties that the employer in good faith believes could affect the safety or health of the employee performing the task or others.

Copa Health is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE.