Case Manager - Intensive Housing

Graceworks Lutheran Services; Milwaukee (WI); Hybrid; USD 38,000 - 57,000; Full time

Job summary

Wisconsin Community Services, Inc. is seeking a Housing Case Manager to support individuals and households facing homelessness across Milwaukee County. The role focuses on housing stability, tenancy support, and resource linkage while working in a hybrid office and field setting.

You will build trust, coordinate with landlords and community partners, and implement person-centered, recovery-oriented approaches to help clients achieve independence and stable housing.

Qualifications

• Bachelor's degree preferred or an associate degree with at least one year of homeless-service experience.
• Ability to meet background checks, driving record, and drug screening requirements.
• Valid driver's license and access to a vehicle.

Responsibilities

• Support housing stability by helping clients maintain housing and secure tenancy.
• Develop and update an Individualized Service Plan every six months.
• Complete at least four community-based contacts per client monthly, including two home visits.
• Coordinate with landlords and partners to address concerns and prevent evictions.
• Maintain thorough documentation and case notes in electronic health records.

Skills

Compassion & advocacy

Crisis communication

Assessment & engagement

Problem solving

Communication & collaboration

Organization & documentation

Technology proficiency

Professional integrity

Education

Bachelor's degree preferred

Associate degree +1 year homeless experience

Tools

MS 365

Job description

Wisconsin Community Servicesis an Equal Opportunity Employer (M/F/Disability/Vet).

Job Code: 2026-BHS-042

Location: Milwaukee

Department: Community-Based Mental Health Programs (CBMHP)

FT/PT Status: Full Time

Job Responsibilities:

Location:Milwaukee County, WI Schedule: Full-Time | Approximately 40 Hours Per Week Work Setting: Hybrid office and community-based work, with frequentlocal travel

Pay Range:$38,341 - $57,211

Make a Difference. Build Stability. Change Lives.

Are you passionate about helping people overcome barriers,achieve housing stability, and build a stronger future?

We are seeking a compassionate, resourceful, and motivated Case Manager - Intensive Housing to support individuals and households experiencing unshelteredhomelessness and other forms of homelessness that meet Category 1 eligibilitycriteria. In this rewarding role, you will help people secure housing, maintainsuccessful tenancies, connect with essential resources, and move toward greaterindependence.

As a Case Manager, you will build trustingrelationships, advocate for the people you serve, collaborate with landlordsand community partners, and provide individualized support when it mattersmost. From helping someone find an apartment to preventing an eviction ornavigating a crisis, your work will have a direct impact on housing stabilityand quality of life.

Job Qualifications:

What You'll Do

Support Housing Stability

• Helpindividuals and households maintain safe, stable housing and develop theskills and resources needed for long-term tenancy.
• Assistpeople in locating available apartments in the private rental market whenhousing has not yet been secured.
• Provideintensive support during the initial months of tenancy and wheneveradditional assistance is needed.
• Workwith landlords and property management teams to address concerns, resolveconflicts, and prevent evictions.
• Helpindividuals complete lease renewals, housing recertifications, incomeverifications, and other required documentation.

Provide Person-Centered Case Management

• Assessindividual needs related to mental health, substance use, physical health,personal care, housing maintenance, and other areas affecting housingstability.
• Developand update an Individualized Service Plan with each person served everysix months.
• Completeat least four community-based contacts per person served each month,including a minimum of two home visits.
• Applyrecovery-oriented, person-centered, and harm reduction approaches tosupport individual goals and promote independence.
• Recognizewhen additional services or higher levels of care may be needed andcoordinate appropriate referrals.

Connect People With Resources

• Linkindividuals to community resources, including mental health services,substance use treatment, energy assistance, eviction prevention, movingassistance, employment support, job training, and volunteer opportunities.
• Participatein Housing Services navigation workgroups to share resources, troubleshootchallenges, and coordinate support.
• Encourageparticipation in resident advisory groups, community committees, andadvocacy opportunities related to housing, mental health, disabilityrights, substance use services, and social justice.

Coordinate, Advocate, and Document

• Maintainconsistent communication with landlords, property managers, serviceproviders, and community partners.
• Fulfilldesignated housing-related proxy responsibilities when authorized andrequired, including participation in initial eligibility interviews andannual recertifications.
• Maintainaccurate, timely, and thorough case notes, service plans, electronichealth records, and other required documentation.
• Followagency policies, professional standards, funding requirements, andapplicable confidentiality expectations.

What We're Looking For

We are looking for someone who combines empathy withpractical problem-solving skills and understands the importance of meetingpeople where they are.

Required Qualifications

• Abachelor's degree is preferred.
• Inlieu of a bachelor's degree, an associate degree and at least one year ofexperience working with homeless populations are required.
• Exceptionsto education and experience requirements may be considered on acase-by-case basis with prior approval from Housing Services.
• Avalid driver's license, access to a personal vehicle, and sufficientautomobile insurance to meet agency requirements.
• Abilityto meet all applicable agency and contractor requirements for criminal andcaregiver background checks, driving record review, and drug screening.

Preferred Experience

• Atleast one year of experience working with individuals experiencing mentalhealth challenges, substance use concerns, and/or co-occurring needs.
• Experiencein case management, housing services, homelessness prevention, supportivehousing, behavioral health, or community-based social services.

Skills That Will Help You Succeed

• Compassionand advocacy: A genuine commitment to housing access, mental healthadvocacy, and person-centered care.
• Crisiscommunication: The ability to communicate calmly, respectfully, andeffectively with individuals experiencing difficult circumstances.
• Assessmentand engagement: Strong interviewing, assessment, andrelationship-building skills, with an understanding of recovery and harmreduction.
• Problem-solving:The ability to identify barriers, evaluate options, and develop practicalsolutions.
• Communicationand collaboration: Strong written and verbal communication skills andthe ability to work effectively with diverse individuals, colleagues,landlords, and community partners.
• Organizationand documentation: Excellent time management, attention to detail, andthe ability to manage multiple cases, priorities, and deadlines.
• Technology:Proficiency with Microsoft 365, email, internet applications, electronichealth records, and case documentation systems.
• Professionalintegrity: A commitment to ethical conduct, cultural responsiveness,confidentiality, agency values, and respectful collaboration.

Other Job Information (if applicable):

Work Environment and Physical Requirements

This is a mobile, community-based position servingindividuals throughout Milwaukee County. Work takes place in an office,individuals' homes, and other community settings.

• Full-timeschedule averaging 40 hours per week.
• Regularlocal travel for home visits, community appointments, meetings, and otherservice-related activities.
• Transportationof individuals served may be required.
• Aflexible schedule is necessary to respond to service needs.
• Abilityto navigate stairs and move throughout community settings.

Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions of the position.

Why This Work Matters

Housing stability is about more than having a place to live.It creates a foundation for improved well-being, greater independence, strongercommunity connections, and new opportunities.

As a Housing Case Manager, you'll help people navigatecomplex systems, overcome barriers, maintain housing, and take meaningful stepstoward their goals. Your ability to listen, advocate, coordinate resources, andbuild trust can make a lasting difference.

Wisconsin Community Services, Inc. is an equal opportunity employer. Allapplicants will be considered for employment without attention to race, ethnicity,religion, sex, sexual orientation, gender identity, national origin, veteran ordisability status.