Case Manager – Community Support Program (CSP)

Graceworks Lutheran Services; Milwaukee (WI); On-site; USD 40,000 - 48,000; Full time

Job summary

Wisconsin Community Services is seeking a Case Manager for the Community Support Program (CSP) in Milwaukee. You will work with adults living with serious mental illness and co-occurring disorders, providing assessments, treatment planning, and connection to community resources.

Starting pay is $44,000 with opportunities for licensure supervision and ongoing clinical supervision within an ACT team. This full-time role emphasizes home visits and community-based service delivery.

Qualifications

• Bachelor’s or Master’s degree in behavioral science or related field.
• Knowledge of mental health and/or substance use disorders.
• Understanding of the DSM-5 and psychotropic medications.
• Valid driver’s license and reliable personal vehicle.

Responsibilities

• Complete ongoing assessments and develop person-centered treatment plans.
• Provide case management, supportive psychotherapy, symptom management, and crisis intervention.
• Monitor mental health symptoms and coordinate medication-related needs.
• Support participants in developing and achieving recovery goals.
• Coordinate mental health, healthcare, and substance use treatment services.
• Help participants access and maintain housing.
• Support money management and activities of daily living.
• Help participants pursue employment and educational goals.
• Assist with appointments, transportation, scheduling, and resources.
• Conduct frequent home visits and community-based outreach.
• Provide transportation when needed and drive agency vehicle when required.
• Work closely with participants’ families and natural supports.
• Participate on an Assertive Community Treatment (ACT) team.

Skills

Interpersonal skills

Communication skills

Crisis de-escalation

Documentation skills

Multitasking

Travel readiness

Education

Bachelor’s or Master’s degree in behavioral science or related field

Job description

Wisconsin Community Servicesis an Equal Opportunity Employer (M/F/Disability/Vet).

Case Manager – Community Support Program (CSP)

Job Code: 2026-BHS-028

Location: Milwaukee

Department: CSP

FT/PT Status: Full Time

Job Responsibilities:

At WCS, our people make the difference. We’re lookingfor individuals who share our commitment to Respect, Justice, Integrity, andthe Pursuit of Excellence. People who value others, do what’s right, strive togrow, and bring their best to the work every day. If these values reflect whoyou are, we’d love to have you join us.

As aCase Manager with our Community Support Program(CSP)and help adults living with serious and persistent mentalillness and co-occurring substance use disorders build stability, independence,and meaningful lives in their community.

This is an opportunity to dopurpose-driven work whilebuilding your clinical career. You’ll receive hands-on experience, workalongside an Assertive Community Treatment (ACT) team, and have access toclinicalsupervision toward licensure.

Starting Pay: $44,000

Why You’ll Love This Role

• Makea visible difference:Build relationships with participants andsee the impact of your work firsthand.
• Buildyour clinical career:Receive supervision for clinical hoursneeded toward licensure.
• Weinvest in your licensure:Once licensed, WCS covers your licenserenewal fees.
• Potentialstudent loan relief:As a nonprofit organization, WCS employeesmay qualify for applicable student loan forgiveness/repayment programs.
• Workas part of a team:You’ll have the support of an experienced ACTteam while developing your own professional skills.
• Getout into the community:Approximately 70% of your work takesplace in participants’ homes and throughout the Milwaukee community.
• Developreal-world clinical skills:Gain experience with mental health,substance use, crisis intervention, care coordination, treatment planning,and recovery-focused services.
• Everyday is different:If you enjoy variety, problem-solving, andmeaningful interactions, this role offers plenty of both.

What You’ll Do

As a CSP Case Manager, you’ll help participants move fromwhere they are today toward where they want to be.

Your responsibilities will include:

• Completingongoing assessments and developing person-centered treatment plans.
• Providingcase management, supportive psychotherapy, symptom management, and crisisintervention within your scope of practice.
• Monitoringmental health symptoms and coordinating medication-related needs.
• Supportingparticipants in developing and achieving attainable recovery goals.
• Coordinatingmental health, healthcare, and substance use treatment services.
• Helpingparticipants access and maintain housing.
• Supportingmoney management and other activities of daily living.
• Helpingparticipants pursue employment and educational goals.
• Assistingwith appointments, transportation, scheduling, and community resources.
• Conductingfrequent home visits and community-based outreach.
• Providingtransportation to participants when needed, including driving an agencyvan in circumstances required by program policy.
• Workingclosely with participants’ families and natural supports.
• Participatingas an active member of anAssertive Community Treatment (ACT) team.
• Participatingin group facilitation as assigned.
• Attendingdaily staffing, weekly team meetings, and in-service training.
• Maintainingaccurate and timely clinical documentation in accordance with agencypolicy and DHS 63.
• Managingparticipant funds when appropriate.
• Collaboratingwith teammates to address both planned and unexpected participant needs.

Job Qualifications:

What We’re Looking For

We’re looking for someone who believesevery persondeserves the opportunity to recover, grow, and live as independently aspossible.

You’ll thrive in this role if you are:

• Compassionateand genuinely interested in helping others.
• Comfortablebuilding relationships with people experiencing complex mental health andsubstance use challenges.
• Calmand confident when responding to difficult or crisis situations.
• Astrong communicator who works well with participants, families, providers,and coworkers.
• Organizedand able to manage multiple priorities without losing sight of the peopleyou serve.
• Adaptable,resourceful, and comfortable thinking on your feet.
• Comfortableworking independently while being a reliable member of a collaborativeteam.
• Committedto professional boundaries, ethics, cultural sensitivity, and participantdignity.
• Someonewho can find humor and positivity even on challenging days.

Experience is Open!

Youdo not need years of experienceto besuccessful in this position.

We encourage applications from:

• RecentMaster’s graduates in social work, counseling, psychology, or relatedfields.
• Behavioralhealth professionals with a Bachelor’s or Master’s degree.
• Individualswith substance use disorder training or certification.
• Professionalslooking to build clinical experience and work toward licensure.

We’ll provide the support and supervision needed to help yougrow.

Other Job Information (if applicable):

This Isn’t Your Typical Case Management Job

About70% of your work happens in the community andparticipants’ homes.

You may spend your day helping someone move into stablehousing, accompanying a participant to a medical appointment, connectingsomeone with substance use treatment, coaching someone through an importantlife skill, or helping de-escalate a crisis.

You’ll work in real-world environments where progress isn'talways linear.

But you'll also get to see something incrediblyrewarding:people making progress because you showed up.

If you’re someone who wants a career—not just a job—thisisan opportunity to develop your skills while making a meaningful difference inthe lives of others.

What You’ll Bring

Education

• Bachelor’sor Master’s degree in behavioral science or a related field, such as:
  • SocialWork
  • Psychology
  • EducationalPsychology
  • Counseling
  • Marriageand Family Therapy
  • Relatedbehavioral health discipline

Skills & Knowledge

• Knowledgeof mental health and/or substance use disorders.
• Understandingof, or willingness to learn, the DSM-5 and psychotropic medications.
• Stronginterpersonal and communication skills.
• Abilityto respond appropriately during crises and utilize de-escalationtechniques.
• Knowledgeof motivational interviewing and trauma-informed care is preferred.
• Strongorganization, time management, and documentation skills.
• Abilityto manage multiple responsibilities in a fast-paced environment.
• Abilityto maintain professional boundaries and exercise sound judgment.
• Abilityto work effectively with a diverse population.

Other Requirements

• Validdriver’s license.
• Reliablepersonal vehicle and sufficient insurance to meet agency requirements.
• Abilityto pass the required caregiver background check.
• Abilityto travel throughout Milwaukee County and work in participants’ homes andcommunity settings.

Schedule

First Shift | Generally 8:00 a.m.–4:00 p.m.

• Approximately40 hours per week.
• Flexibleschedule required based on participant and team needs.
• Someweekends and holidays.
• Rotatingafter-hours hotline coverage.
• Approximately70% community-based.
• Frequentparticipant transportation and home visits.
• Somedays may include up to approximately five hours of driving.

The position requires the ability to navigate stairs andperiodically lift/carry approximately 20 pounds to assist participants withvarious tasks. Reasonable accommodations may be made to enable individuals withdisabilities to perform essential functions.

The Bottom Line

You’ll be doing work that matters.

You’ll help people access treatment, find stability, developlife skills, reconnect with their goals, and move toward greater independence.

Wisconsin Community Services, Inc. is an equalopportunity employer. All applicants will be considered for employment withoutattention to race, ethnicity, religion, sex, sexual orientation, genderidentity, national origin, veteran or disability status.