Case Manager – Community Support Program (CSP)

Wisconsin Community Services, Inc.; Milwaukee (WI); On-site; USD 37,000 - 51,000; Full time

Job summary

Wisconsin Community Services, Inc. in Milwaukee seeks a Case Manager for the Community Support Program (CSP). You will work with adults living with serious mental illness and co-occurring disorders, providing person-centered case management and supportive psychotherapy within your scope of practice.

This role offers hands-on supervision toward licensure, daily collaboration with an Assertive Community Treatment (ACT) team, and rich community engagement through home visits and outreach.

Qualifications

• Education: Bachelor’s or Master’s degree in behavioral science or a related field such as social work, psychology, counseling, or similar.
• Knowledge of mental health and/or substance use disorders.
• Understanding of DSM-5 and psychotropic medications.
• Strong interpersonal and communication skills.
• Ability to respond appropriately during crises and use de-escalation techniques.
• Knowledge of motivational interviewing and trauma-informed care is preferred.
• Organization, time management, and documentation skills.
• Professional boundaries and sound judgment.
• Ability to work with a diverse population.

Responsibilities

• Completing ongoing assessments and developing person-centered treatment plans.
• Providing case management, supportive psychotherapy, symptom management, and crisis intervention within your scope of practice.
• Monitoring mental health symptoms and coordinating medication-related needs.
• Supporting participants in developing and achieving recovery goals.
• Coordinating mental health, healthcare, and substance use treatment services.
• Helping participants access and maintain housing.
• Supporting money management and activities of daily living.
• Helping participants pursue employment and educational goals.
• Assisting with appointments, transportation, scheduling, and community resources.
• Conducting frequent home visits and community-based outreach.
• Providing transportation to participants when needed, including driving an agency van when required.
• Working closely with participants’ families and natural supports.
• Participating as an active member of an ACT team.
• Participating in group facilitation as assigned.
• Attending daily staffing, weekly team meetings, and in-service training.
• Maintaining accurate and timely clinical documentation per policy.

Skills

Interpersonal communication

Crisis intervention

Documentation skills

Motivational interviewing

DSM-5 knowledge

Professional boundaries

Diversity sensitivity

Crisis de-escalation

Team collaboration

Adaptability

Education

Bachelor’s or Master’s degree in behavioral science or related field

Job description

Case Manager – Community Support Program (CSP)

Job Code: 2026-BHS-028 Location: Milwaukee Department: CSP FT/PT Status: Full Time

Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

At WCS, our people make the difference. We’re looking for individuals who share our commitment to Respect, Justice, Integrity, and the Pursuit of Excellence. People who value others, do what’s right, strive to grow, and bring their best to the work every day. If these values reflect who you are, we’d love to have you join us.

As a Case Manager with our Community Support Program (CSP) and help adults living with serious and persistent mental illness and co-occurring substance use disorders build stability, independence, and meaningful lives in their community.

This is an opportunity to do purpose-driven work while building your clinical career. You’ll receive hands‑on experience, work alongside an Assertive Community Treatment (ACT) team, and have access to clinical supervision toward licensure.

Starting Pay: $44,000

Why You’ll Love This Role

• Make a visible difference: Build relationships with participants and see the impact of your work firsthand.
• Build your clinical career: Receive supervision for clinical hours needed toward licensure.
• We invest in your licensure: Once licensed, WCS covers your license renewal fees.
• Potential student loan relief: As a nonprofit organization, WCS employees may qualify for applicable student loan forgiveness/repayment programs.
• Work as part of a team: You’ll have the support of an experienced ACT team while developing your own professional skills.
• Get out into the community: Approximately 70% of your work takes place in participants’ homes and throughout the Milwaukee community.
• Develop real‑world clinical skills: Gain experience with mental health, substance use, crisis intervention, care coordination, treatment planning, and recovery‑focused services.
• Every day is different: If you enjoy variety, problem‑solving, and meaningful interactions, this role offers plenty of both.

What You’ll Do

As a CSP Case Manager, you’ll help participants move from where they are today toward where they want to be.

Your Responsibilities Will Include

• Completing ongoing assessments and developing person-centered treatment plans.
• Providing case management, supportive psychotherapy, symptom management, and crisis intervention within your scope of practice.
• Monitoring mental health symptoms and coordinating medication-related needs.
• Supporting participants in developing and achieving attainable recovery goals.
• Coordinating mental health, healthcare, and substance use treatment services.
• Helping participants access and maintain housing.
• Supporting money management and other activities of daily living.
• Helping participants pursue employment and educational goals.
• Assisting with appointments, transportation, scheduling, and community resources.
• Conducting frequent home visits and community‑based outreach.
• Providing transportation to participants when needed, including driving an agency van in circumstances required by program policy.
• Working closely with participants’ families and natural supports.
• Participating as an active member of an Assertive Community Treatment (ACT) team.
• Participating in group facilitation as assigned.
• Attending daily staffing, weekly team meetings, and in‑service training.
• Maintaining accurate and timely clinical documentation in accordance with agency policy and DHS 63.
• Managing participant funds when appropriate.
• Collaborating with teammates to address both planned and unexpected participant needs.

Job Qualifications

What We’re Looking For

We’re looking for someone who believes every person deserves the opportunity to recover, grow, and live as independently as possible.

You’ll Thrive In This Role If You Are

• Compassionate and genuinely interested in helping others.
• Comfortable building relationships with people experiencing complex mental health and substance use challenges.
• Calm and confident when responding to difficult or crisis situations.
• A strong communicator who works well with participants, families, providers, and coworkers.
• Organized and able to manage multiple priorities without losing sight of the people you serve.
• Adaptable, resourceful, and comfortable thinking on your feet.
• Comfortable working independently while being a reliable member of a collaborative team.
• Committed to professional boundaries, ethics, cultural sensitivity, and participant dignity.
• Someone who can find humor and positivity even on challenging days.

Experience is Open!

You do not need years of experience to be successful in this position.

We Encourage Applications From

• Recent Master’s graduates in social work, counseling, psychology, or related fields.
• Behavioral health professionals with a Bachelor’s or Master’s degree.
• Individuals with substance use disorder training or certification.
• Professionals looking to build clinical experience and work toward licensure.

We’ll provide the support and supervision needed to help you grow.

Other Job Information (if Applicable)

This Isn’t Your Typical Case Management Job

About 70% of your work happens in the community and participants’ homes.

You may spend your day helping someone move into stable housing, accompanying a participant to a medical appointment, connecting someone with substance use treatment, coaching someone through an important life skill, or helping de‑escalate a crisis. You’ll work in real‑world environments where progress isn't always linear. But you'll also get to see something incredibly rewarding: people making progress because you showed up.

If you’re someone who wants a career—not just a job—this is an opportunity to develop your skills while making a meaningful difference in the lives of others.

What You’ll Bring

Education

• Bachelor’s or Master’s degree in behavioral science or a related field, such as:
  • Social Work
  • Psychology
  • Educational Psychology
  • Counseling
  • Marriage and Family Therapy
  • Related behavioral health discipline

Skills & Knowledge

• Knowledge of mental health and/or substance use disorders.
• Understanding of, or willingness to learn, the DSM-5 and psychotropic medications.
• Strong interpersonal and communication skills.
• Ability to respond appropriately during crises and utilize de‑escalation techniques.
• Knowledge of motivational interviewing and trauma‑informed care is preferred.
• Strong organization, time management, and documentation skills.
• Ability to manage multiple responsibilities in a fast‑paced environment.
• Ability to maintain professional boundaries and exercise sound judgment.
• Ability to work effectively with a diverse population.

Other Requirements

• Valid driver’s license.
• Reliable personal vehicle and sufficient insurance to meet agency requirements.
• Ability to pass the required caregiver background check.
• Ability to travel throughout Milwaukee County and work in participants’ homes and community settings.

Schedule

First Shift | Generally 8:00 a.m.–4:00 p.m.

• Approximately 40 hours per week.
• Flexible schedule required based on participant and team needs.
• Some weekends and holidays.
• Rotating after-hours hotline coverage.
• Approximately 70% community‑based.
• Frequent participant transportation and home visits.
• Some days may include up to approximately five hours of driving.

The position requires the ability to navigate stairs and periodically lift/carry approximately 20 pounds to assist participants with various tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Bottom Line

You’ll be doing work that matters.

You’ll help people access treatment, find stability, develop life skills, reconnect with their goals, and move toward greater independence.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.