CASE MANAGER II

USVETS Inglewood; Inglewood (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Generous PTO

Training & mentorship

Job summary

USVETS Inglewood is seeking an experienced Case Manager II to provide trauma-informed, strengths-based case management to veterans facing housing instability, trauma, mental health challenges, and barriers to stability. The role collaborates with VA, landlords, employers, and community resources.

You will conduct thorough assessments, develop individualized service plans, coordinate services, and support clients through housing, employment, and recovery goals.

Qualifications

• Bachelor’s degree in social work, psychology, counseling, or related field.
• Two years of work experience in case management or social services.
• Ability to pass background checks for programs involving incarcerated or recently released clients.
• Proficiency in documentation and organizational skills.
• Valid driver’s license with clean driving record.

Responsibilities

• Conduct thorough client assessments and develop individualized service plans addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.
• Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.
• Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing).
• Conduct home visits at project-based units or scattered sites to ensure health and welfare of clients.
• Transport clients in company vehicles to appointments, interviews, court appearances and other meetings as needed.
• Facilitate life skills groups and/or therapeutic groups tailored to veteran populations.
• Assist with crisis intervention, urgent client matters, and after-hours support as needed.
• Document all services and critical incident reports in a timely and professional fashion using electronic records systems.
• Conduct random drug and alcohol screenings and ensure compliance with program rules and service plans.
• Support reporting, audits, and file reviews with Program Coordinator and Director of Behavioral Health.

Skills

Strong communication

Documentation

Organizational skills

Team-based collaboration

Education

Bachelor’s degree in social work, psychology, counseling, or related field

Certification in Substance Abuse Counseling

Tools

Microsoft Office

Electronic records systems

Job description

Job DetailsLevel: ExperiencedJob Location: USVETS Inglewood - Inglewood, CA 90301Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $23.00 - $25.00 HourlyTravel Percentage: Up to 25%Job Shift: DayJob Category: Admin - ClericalLead with heart, serve with purpose. Join U.S.VETSto empower homeless and at-risk veterans & families rebuild their lives.

Are you a compassionate, solutions-oriented professional with abachelor’sdegreein social work, psychology,counselingor a related field? Do you thrive in a collaborative, fast-paced environment where your clinical insight and case managementexpertisecan make a meaningful impact?

U.S.VETS the nation’s largest nonprofit dedicated to ending veteran homelessness is hiring aCase Manager IIto provide comprehensive support to veterans overcoming housing instability, trauma, mental health challenges, and other barriers to long-term stability.

WhatYou’llDo

As aCase Manager II, you will provide trauma-informed, strengths-based case managementto veteransResponsibilities include:

• Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.
• Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.
• Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing).
• Conduct home visitsatproject-based units or scattered sites toensure health and welfare of clients
• Transport clientsin company vehiclestoappointments, interviews, courtappearancesand other meetingsas needed.
• Facilitate life skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice-involved veterans, families with children).
• Assistwith crisis intervention, urgent client matters, and after-hourssupport as needed.
• Document all servicesand critical incident reportsinatimelyand professional fashion usingMCR, and otherelectronicclientrecordsystems.
• Conductrandomdrug and alcohol screenings and ensure compliance with program rules and service plans.
• Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.

You Are

• Mission-Driven– You are passionate about serving veterans and making a difference.
• Experienced– You have a solid foundation in case management, ideally with at‑risk populations such as those experiencing homelessness, mental health disorders, or substance use.
• Organized & Adaptable– You can juggle multiple priorities, stay on top of documentation, and thrive in a team-based culture.
• Team-Oriented–You’reready to support peers,collaborate acrossserviceteam, and help elevate program quality.

Qualifications

• Bachelor’s degree in social work,psychology,counseling, or related field
• Atleasttwoyearsofworkexperience in case management orotherroles in thesocial servicesarena
• Ability to pass background checks if assigned to programs involving incarcerated or recently released clients
• Strong communication, documentation, and organizational skills
• Proficiencyin Microsoft Office and electronic records systems
• Valid and currentdriver’s licensewith clean driving recordtomeet company insurance requirements; ability tocompleteand passa driver training course
• Not requiredbut a definitePLUS!
• Experience working with homeless,veteranor justice-involved populations
• Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE)
• Experiencefacilitatinggroups or life skills classes

Why Join U.S.VETS?

• Comprehensive Benefits: Medical, dental, vision, 401(k) with match, generous PTO, and more.
• Grow Your Career: Gain valuable experience while receiving training and mentorship
• Supportive Culture: Join a team of passionate professionals committed tocollaboration, partnership,andthe pursuit ofexcellencein our service to veterans and their families.
• Make a Daily Impact: Helpat-risk veterans and their familiesfind housing, healing, and hope.

Join us to ensure noveteran is left behind.