Case Manager I - Insurance Operations (Hybrid)

Disclaimer: OneAmerica Financial; Indianapolis (IN); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical & prescription insurance

Dental & vision insurance

Health Savings Account

401(k) Plan with company match

Pension Plan

Paid Time Off

Parental leave (10 weeks)

Job summary

OneAmerica Financial is seeking a Case Manager I in Indianapolis, IN for a hybrid role supporting New Business and Underwriting processes. You will handle transactional tasks, coordinate underwriting requirements with internal systems and vendors, and ensure timely, accurate case progression while maintaining a positive customer experience.

The ideal candidate has 1–2 years in customer service, a college degree or equivalent experience, and strong communication skills.

Qualifications

• Experience in customer service environment.
• Ability to meet/exceed performance metrics.
• Strong written and verbal communication with internal stakeholders.

Responsibilities

• Focus on transactional items within Case Manager queues and tools.
• Order medical underwriting requirements via internal systems and vendors.
• Review and update vendor-related sites.
• Make outbound calls and emails to carriers to determine funds transfer status.
• Document information clearly in the case system.
• Manage day-to-day case tasks ensuring timely progression with New Business and Underwriting processes.

Skills

Customer service

Attention to detail

Communication skills

Collaboration

Self-accountability

Education

College degree or work experience in lieu preferred

High School Diploma

Tools

Microsoft Office

Job description

OneAmerica Financial is seeking a Case Manager I in Indianapolis, IN for a hybrid role supporting New Business and Underwriting processes. You will handle transactional tasks, coordinate underwriting requirements with internal systems and vendors, and ensure timely, accurate case progression while maintaining a positive customer experience.

The ideal candidate has 1–2 years in customer service, a college degree or equivalent experience, and strong communication skills.