Case Manager I

OneAmerica Financial Partners, Inc; Indianapolis (IN); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Paid time off

Parental leave

401(k) match

Pension plan

Life insurance

Wellness program

Job summary

OneAmerica Financial in Indianapolis, IN is seeking a Case Manager I to support the New Business and Underwriting workflow. You will handle transactional tasks, coordinate medical underwriting, and ensure timely case progression while maintaining a positive customer experience.

The role requires a 1–2 year customer service background, attention to detail, and strong written and verbal communication. The position is hybrid, with potential office return as needed, and offers comprehensive benefits.

Qualifications

• College degree or relevant work experience in insurance, operations, call center or financial services.
• High School Diploma required.
• 1–2 years experience in customer service.
• Professional written and verbal communication skills; ability to collaborate with internal stakeholders.
• Ability to meet/exceed established performance metrics, including case processing speed, communication effectiveness, and customer satisfaction.
• Proficient with Microsoft Office products.

Responsibilities

• Focus on key transactional items within the Case Manager queues and other tools.
• Order medical underwriting requirements through internal systems and third-party vendors.
• Review and update vendor related sites.
• Complete outbound calls and emails to external insurance carriers to determine status of funds transfer.
• Document obtained information clearly within the system.
• Manage day-to-day case tasks ensuring timely and accurate progression in line with New Business and Underwriting processes.
• Continuously meet or exceed performance metrics (speed, communication, satisfaction).

Skills

Customer service

Attention to detail

Written & verbal communication

MS Office

Meet performance metrics

Education

College degree or relevant work experience

High School Diploma required

Tools

Microsoft Office

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Locations

Showing 1 location

Indianapolis Tower
Indianapolis, IN 46282, USA

• Hybrid
• Operations New Business
• Full-Time
• Requisition #: CASEM006550

Description

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

The Case Manager I is a critical role within the team, supporting the smooth and efficient progression of cases through the New Business and Underwriting processes. This role is foundational in case management, with a strong focus on transactional tasks, ensuring that cases are handled in a timely and accurate manner. This role is vital for maintaining streamlined operations by working in tangent with other team members while ensuring that the customer experience is positive throughout the life of the New Business application.

What you will do:

• Focus on key transactional items within the Case Manager queues and other tools
• Order medical underwriting requirements through internal systems and third-party vendors
• Review and update vendor related sites.
• Complete outbound phone calls and emails to external insurance carriers to determine status of funds transfer
• Document obtained information clearly and concisely within the field facing system
• Manage day-to-day case tasks, ensuring all actions required for timely and accurate case progression are completed in alignment with New Business and Underwriting processes.
• Continuously meet or exceed established performance metrics, including case processing speed, communication effectiveness and customer satisfaction.

What you will need:

• College degree or work experience in lieu preferred (insurance, operations, call center or financial services).
  • High School Diploma required
• 1-2 years experience in customer service required.
• Requires self-accountability, strong attention to detail, and the ability to perform effectively in a fast-paced customer service environment with high volumes.
• Professional written & verbal communication skills and the ability to collaborate with internal stakeholders.
• Ability to meet/exceed established performance metrics, including case processing speed, communication effectiveness, and customer satisfaction.
• Proficient with Microsoft Office products.

Salary Band: 1A

#LI-SH1

This selected candidate will be expected to work Hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in IN as business needs dictate or for team-building and collaboration.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Disclaimer: American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.