Case Manager I — Housing & Resource Advocate

Wheeler Mission Ministries; Bloomington (IN); On-site; USD 52,857,000 - 79,453,000; Full time

Job summary

Wheeler Mission Ministries in Bloomington, IN, seeks a Case Manager I to provide a continuum of care for guests at the Center for Men - Bloomington. You will assess resources, create care plans, and help guests work toward stability and personal goals.

This full-time role reports to the Director of Community Engagement and Services and requires 1–2 years in social service/ministry, plus trauma-informed care, de-escalation skills, and strong collaboration across teams.

Qualifications

• Education/Experience: High School Diploma or HSE.
• 1–2 years social service/ministry experience, specifically counseling, mentoring, and disciplining.
• 1 year’s experience with people who may have experienced substance abuse, mental health concerns, trauma, homelessness.

Responsibilities

• Assess and identify each guest’s resources, talents, skills, and interests.
• Develop a care plan with written goals and methods to help the guest achieve those goals.
• Frequently monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed.
• Advise guests on best practices for success in achieving goals and advocate for them.
• Identify needs and resources available, provide information and make referrals, and lead crisis intervention when necessary.
• Monitor guest progress.
• Coordinate services and administer records.
• Serve in unity with other staff by studying and praying and participating in a faith community.

Skills

De-escalation

Trauma-Informed Care

Mental Health Support

Compassion

Patience

Prioritizing

Conflict Resolution

Adaptability

Organizational Agility

Guest/Customer Focus

Collaboration

Listening

Education

High School Diploma or HSE

Tools

Microsoft Office Suite

Resident Database

Paycom

Job description

Wheeler Mission Ministries in Bloomington, IN, seeks a Case Manager I to provide a continuum of care for guests at the Center for Men - Bloomington. You will assess resources, create care plans, and help guests work toward stability and personal goals.

This full-time role reports to the Director of Community Engagement and Services and requires 1–2 years in social service/ministry, plus trauma-informed care, de-escalation skills, and strong collaboration across teams.