Case Manager I: Client Success & Employment Support

Okcnp; Oklahoma City (OK); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

401k

RISE program

Job summary

Goodwill of Central Oklahoma is seeking a Case Manager I to provide trauma-informed support to a diverse client base. You will build rapport, conduct assessments, and develop Client Success Plans addressing employment readiness and program needs.

This full-time role emphasizes advocacy, referral to wrap-around services, and post-placement follow-up to ensure long-term employment success. Must maintain HIPAA compliance and accurate documentation.

Qualifications

• Bachelor’s degree required in vocational rehabilitation, counseling, psychology, sociology, or related field.
• 1–3 years of verifiable case management experience.
• CRC or LSW preferred, or CCM eligible (must obtain CCM within first six months).
• Experience with diverse populations including disabled individuals or those with significant barriers to employment and housing.
• Ability to speak, read and write English.
• Defensive Driving Course attendance required.
• Clean driving record; valid driver’s license and insurance.
• Reliable transportation required.

Responsibilities

• Build and maintain rapport with clients.
• Provide a welcoming, trauma-informed environment for a diverse, high-barrier clientele.
• Interpret and evaluate assessments to create Client Success Plans.
• Assess programmatic needs and employment readiness through interviews.
• Recommend program tracks aligned with client interests and goals.
• Identify employment barriers and create collaborative plans to reduce them.
• Establish relationships with community resources for client referrals.
• Advocate for clients and connect to wrap-around services.
• Research labor market trends to stay updated.
• Align resources to support job seekers for interviews.
• Maintain documentation including IDs and records in CMS and spreadsheets.
• Maintain CARF records for Employment Services accreditation.
• Collaborate with HR, other departments, and state agencies.
• Assist with applications for services and other support to overcome barriers.
• Support Goodwill mission and clients; guide behavioral changes.
• Provide post-placement follow-up for long-term success.
• Maintain data trackers and prepare weekly/monthly reports.

Skills

Case management

English language

Communication

Defensive Driving

Interpersonal skills

Education

Bachelor’s degree in vocational rehabilitation, Counseling, Psychology, Sociology, or related field

Job description

Goodwill of Central Oklahoma is seeking a Case Manager I to provide trauma-informed support to a diverse client base. You will build rapport, conduct assessments, and develop Client Success Plans addressing employment readiness and program needs.

This full-time role emphasizes advocacy, referral to wrap-around services, and post-placement follow-up to ensure long-term employment success. Must maintain HIPAA compliance and accurate documentation.