Case Manager

Goodwill Industries of Central Oklahoma; Oklahoma City (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

Goodwill Industries of Central Oklahoma is looking for individuals to assist in workforce training programs aimed at consumers with disabilities and disadvantages. The role involves managing a caseload, maintaining communication with teams, and monitoring consumer progress to ensure successful employment outcomes.

Ideal candidates should have a Bachelor’s degree in education or social services and excellent communication skills. This position offers opportunities for impactful work in the community.

Qualifications

• Minimum of 2 years of service in Human Services position may substitute for degree in a different field.
• Must attend and pass various training required for the position.
• Must have a good MVR and valid driver’s license.

Responsibilities

• Monitor and encourage activities of DDSD consumers in employment training programs.
• Manage a caseload of approximately 35-45 consumers.
• Attend Annual IP Meetings to report on consumer employment.

Skills

Excellent verbal and written communication skills

Strong attention to detail

Strong interpersonal skills

Good organizational and time management skills

Good problem-solving skills

Education

Bachelor’s degree in education, social services, or related field

Job description

Goodwill of Central Oklahoma is seeking individuals who have a desire to help us grow our mission. Working at Goodwill is more than a job. You will be supporting our mission to provide training, employment and supportive services for people with disabilities or disadvantages who seek greater independence. With our community’s donations and contract services we generate the money needed to support our mission programs and employ over 700 employees in the greater Oklahoma City area!

Job Description

Monitor, coordinate, and encourage activities of DDSD consumers participating in employment training programs in an enclave and/or workshop setting. Assist in consumer employment goals and motivate consumers to engage in and achieve successful employment. This position serves in a case management role to our consumers.

• Manage a caseload of approximately 35-45 consumers.
• Maintain professional communication with consumers’ teams to include Case Managers, family members, therapists, psychological technicians, and Goodwill program management.
• Maintain familiarity with consumers’ Individual Plans and behavior plans.
• Attend Special Team and Annual IP Meetings to report on consumers’ employment and gain knowledge of consumers.
• Develop methods for job coaches to use when addressing challenging issues displayed by consumers, such as inappropriate behaviors, lack of engagement in work, etc.
• Update Consumer Profile, Emergency Contact, and Synopsis paperwork for files.
• Distribute updated consumer file paperwork to job coaches.
• Communicate with job coaches regarding consumer needs and progress.
• Report to Program Management on client progress in outcomes and action steps.
• Complete initial and annually updated Individual Plans for State Funded consumers.
• Maintain client case records in accordance with policies and procedures.
• Write case notes as needed on consumers.
• Monitor production of consumers by observing Job Coaches to ensure proper counts are being documented.
• Be aware of and ensure HIPAA and DDSD policy compliance at all times.
• Maintain familiarity with and adhere to Goodwill safety policies procedures.
• Monitor need for client specific training, ensuring job coach has received this training.
• Minimum of bi-weekly site visits to enclaves/workshop to interact with consumers, discuss their needs/difficulties/satisfaction, and ensure compliance in programming.
• Meet weekly with Program Manager for program updates.
• Attend quarterly HRC meetings.
• Attend monthly Job Coach Meetings.

Additional Responsibilities

• Perform other duties as required.
• Complete a minimum of 12 hours DDSD trainings annually.
• Maintain on-going client specific training as defined by Individual Plan.

Qualifications

Education/Experience:

• Bachelor’s degree in education, social services, or related field. A Bachelor’s degree in a different field may be accepted if accompanied by 2 years of service in Human Services position.
• Must attend and pass Foundations Training, Employment Specialist Training, CPR/1st Aid Training, and various other training.
• Must have good MVR and valid driver’s license.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Strong attention to detail.
• Strong interpersonal skills in order to work well with a wide range of people in a diverse community.
• Good organizational and time management skills.
• Dependability as demonstrated through good attendance and adherence to timelines and schedules.
• Proven ability to work as a member of a team.
• Ability to work independently.
• Ability to maintain confidentiality.
• Good judgment and decisions on items of a confidential nature.
• Ability to manage multiple tasks.
• Good follow through on projects and deliverables.
• Good problem-solving skills.
• Demonstrate resourcefulness and initiative in completion of projects.
• Strong sense of internal and external customer service.
• Familiarity with PC applications (Word, Excel, Outlook, PowerPoint, Internet).

Job Conditions & Physical Effort

This work is sedentary and requires the following physical activities:

• Works in climate controlled atmosphere the majority of time.
• Requires some local travel providing own transportation.
• Requires little physical effort.
• Frequent lifting (up to 15 pounds of paper supplies or minor office equipment).
• Requires working a 40 hour week with a variable schedule.

Equal Opportunity Employer