Case Manager - Housing Support

commteam; Lowell (MA); On-site; USD 68,770,000 - 77,366,000; Full time

Benefits offered by this job

PTO & holidays

Insurance coverage

Tuition reimbursement

401(k) match

Career development opportunities

Job summary

Community Teamwork is seeking a Housing Support Case Manager at the Youth Opportunity Center in downtown Lowell to assist at-risk and homeless youth ages 14-25 with housing stabilization and well-being goals. The role emphasizes advocacy, coordination with community resources, and data-driven case management.

We value collaborative teamwork, strong communication, and attention to detail. This full-time day shift includes competitive pay, benefits, and opportunities for professional development

Qualifications

• High School diploma or equivalent education.
• 2+ years of experience working with at risk youth.
• Reasonable ability to work with at risk youth in group and individual settings.
• Minimum of one year assessment, advocacy and case management in Human Services.
• Knowledge of community resources for low-income individuals and families.
• Excellent customer service, organizational, oral and written communication skills.

Responsibilities

• Assess housing needs with each participant.
• Formulate individualized housing and stabilization plans.
• Perform regular Youth Housing visits in the community.
• Identify strengths and address barriers from assessments.
• May support other Youth Services team members as needed.

Skills

Customer service

Communication

Attention to detail

Crisis management

Confidentiality

Driver's license

Computer skills

Multitasking

Education

High school diploma or equivalent

Bachelor’s degree preferred in Human Services

Tools

MS Office

Data collection systems

Job description

Case Manager - Housing Support – full-time day shift

Pay Range $24 - $27 per hour

Company Overview

Community Teamwork is a private non-profit organization located in Lowell MA. We employ over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary

We are seeking a Housing Support Case Manager as part of CTI’s Youth Services team located at the Youth Opportunity Center in downtown Lowell. The Housing Support Case Manager will be responsible for case management for at risk and homeless youth between the ages of 14-25 and will provide advocacy, support, and community connection to assist clients and families to overcome barriers to self-sufficiency, working towards stable housing and well-being.

Essential Functions and Responsibilities

• Assess for general housing needs with each participant
• Formulation of housing and stabilization individualized service plans
• Perform regular Youth Housing programming visits in the community
• Work closely with individuals to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process
• May assist other Youth Services team members as needed, supporting programming and difficult or complex situations

Qualifications:

• High School diploma or equivalent education
• 2+ years of experience working with at risk youth
• Ability to work comfortably with at-risk youth in both group and individual settings, preferably with experience supporting at risk youth entering into employment and post-secondary education
• Minimum of one year assessment, advocacy and case management work in a Human Service field
• Demonstrated knowledge of community resources available to low-income individuals and families
• Excellent customer service, organizational, oral and written communication skills
• Ability to manage multiple priorities and work in a fast-paced environment
• Proficient computer skills required in basic computer software and data collection systems
• Excellent crisis management skills
• Ability to maintain accurate records and confidentiality of information
• Excellent attention to detail
• Valid Driver’s License

Preferred Qualifications

• Bachelor’s Degree preferred, preferable in a Human Services related field. Minimum 5+ years’ direct case management experience may substitute for degree
• Bilingual skills (English/Spanish, English/Khmer, English/Portuguese)

Benefit Information*

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer:

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays
• Medical, Dental, and Vision Insurance - Company Paid Life Insurance – Critical Illness Insurance-Pet Insurance
• Tuition Reimbursement - Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401(k) retirement account after 6 months of employment
• Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve
• The stated pay range represents the Agency’s good‑faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications

Equal Opportunity Employer – Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.