Case Manager - Housing & Family Support (Hybrid)

Snotrac; Bellevue (WA); Hybrid; USD 35,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible Spending Accounts

401k with Employer Match

Life, Disability & Accident coverage

Wellness Program

Employee Resource Groups

Employee Assistance Program

Professional Development

Job summary

Hopelink in Bellevue, WA is hiring a Case Manager to provide assessment, advocacy, referrals, and support to low-income families in shelter, transitional, non-time limited housing, and community settings. The role emphasizes helping clients progress toward self-sufficiency and housing stability while coordinating services with partner agencies.

The ideal candidate is flexible, compassionate, a team player, and able to work both on-site and remotely after training.

Qualifications

• Experience working with diverse communities, preferably low-income, older adults, people with disabilities, immigrants, refugees, youth, and/or veterans.
• Two years' experience in social services or a community-based organization; in housing case management preferred.
• Knowledge of subsidized housing resources and housing system to address family homelessness preferred.
• Computer skills required (Word, Excel, Internet). Office 365 and Teams, zoom, SharePoint, databases preferred.
• Introductory knowledge of human services client assessment methods, principles, and techniques.
• Able to work independently and on a team.
• Excellent communication skills (verbal and written).
• Reliable personal transportation, a valid driver's license and proof of auto liability insurance preferred.
• Ability to travel to various Hopelink worksites or offsite locations within a timely manner during the workday. Flexibility to travel throughout the greater Eastside region to support client needs is key.
• Bi-lingual candidates are encouraged to apply.

Responsibilities

• Manage a moderate size case load of around 15-20 families.
• Interview and determine the needs of families and individuals in various life domains.
• Develop case management case plans in collaboration with families and individuals.
• Case Managers are assigned to support one or more Hopelink sites based on client and organizational needs.
• Assist families and individuals with identification and achievement of goals including addressing barriers to success.
• Make appropriate referrals and coordinates services with community agencies based on clients' needs and interests.
• Ensure service interactions at all levels are done through a trauma informed perspective, paid training for cutting edge Trauma informed approach training.
• Provide case management support to families and individuals through regular meetings. Case management support includes but is not limited to assisting families and individuals to monitor progress toward goal achievement, helping clients build and identify strengths and successes, supporting clients to develop and utilize positive problem-solving skills and helping clients identify, develop, and maintain support networks.
• Provide a safe environment in which families and individuals can learn to predict the positive and negative results of their decisions and actions.
• Make mandated reports as required by law. Maintain paper and electronic case records.
• Actively participate in departmental and other agency wide meetings and committees as appropriate.

Skills

Diversity experience

Social services experience

Communication skills

Bi-lingual

Independent and team work

Travel readiness

Transportation access

Tools

Word

Excel

Office 365

Teams

SharePoint

Zoom

Job description

Hopelink in Bellevue, WA is hiring a Case Manager to provide assessment, advocacy, referrals, and support to low-income families in shelter, transitional, non-time limited housing, and community settings. The role emphasizes helping clients progress toward self-sufficiency and housing stability while coordinating services with partner agencies.

The ideal candidate is flexible, compassionate, a team player, and able to work both on-site and remotely after training.