Case Manager: Harm Reduction & Care Coordination

Community Health Action of Staten Island; New York (NY); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Vacation time and holidays

Health, dental, vision

Retirement plan

Job summary

Community Health Action of Staten Island (CHASI) seeks a Case Manager to provide ongoing, documented case management for adults in CHASI’s harm-reduction and recovery support program. You will conduct assessments, develop service plans, coordinate referrals, track progress, and advocate for medical, behavioral health, housing, and social supports.

Responsibilities include maintaining a caseload, providing education on harm reduction, overdose prevention, and recovery supports, and ensuring

Qualifications

• High school diploma or equivalent with at least 1 year of case management experience.
• Experience supporting people affected by substance use, housing instability, or health needs.
• Knowledge of harm reduction, trauma-informed care, motivational interviewing, strengths-based practice, and person-centered service delivery.
• Ability to assess, develop service plans, coordinate referrals, follow up, and document services accurately and on time.
• Ability to navigate Microsoft Office, email, internet-based tools, and electronic health record or case documentation systems.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication with participants, staff, and partners.

Responsibilities

• Engage eligible participants through respectful, nonjudgmental, participant-centered outreach and relationship-building.
• Maintain an assigned caseload and provide ongoing case management from enrollment through case closure.
• Complete assessments, determine service needs, develop and update service plans, and monitor participant progress.
• Coordinate referrals, warm handoffs, follow-up, advocacy, and navigation for medical, behavioral health, substance use, hepatitis/infectious disease, housing, benefits, food, legal, employment, and other support services.
• Provide harm reduction and health promotion education, including overdose prevention, naloxone, safer substance use, wound care, hepatitis, HIV/STI prevention, recovery, and wellness.
• Support access to harm reduction supplies and services, including naloxone, safer use supplies, drug checking resources, and syringe services.
• Maintain ongoing participant contact and provide re-engagement outreach when participants disengage.
• Respond to urgent participant needs using agency crisis response procedures and seek supervisory, clinical, medical, or emergency support when needed.
• Collaborate with CHASI programs, external providers, treatment programs, recovery supports, housing providers, and community partners.
• Maintain timely, accurate, and confidential documentation in agency and funder-designated systems.
• Assist with case conferences, supervision, training, program monitoring, audits, quality assurance, reporting, and performance improvement activities.
• Perform all duties in accordance with CHASI policies, funder requirements, confidentiality standards, harm reduction best practices, and applicable laws and regulations.

Skills

Harm reduction

Trauma-informed care

Motivational interviewing

Strengths-based practice

Person-centered service delivery

Care coordination

Documentation

Communication skills

Caseload management

Bilingual English/Spanish

Education

Associate or bachelor’s degree in a relevant field

CASAC, CASAC-T, or CRPA credential

Tools

Microsoft Office

Electronic Health Record (EHR) system

Email / Internet tools

Job description

Community Health Action of Staten Island (CHASI) seeks a Case Manager to provide ongoing, documented case management for adults in CHASI’s harm-reduction and recovery support program. You will conduct assessments, develop service plans, coordinate referrals, track progress, and advocate for medical, behavioral health, housing, and social supports.

Responsibilities include maintaining a caseload, providing education on harm reduction, overdose prevention, and recovery supports, and ensuring