Case Manager (7424)

The Salvation Army; Oklahoma City (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

The Salvation Army in Oklahoma City seeks a Case Manager to provide long-term, structured services for an assigned caseload within its life management program. You will interview, assess needs, develop program plans, and advocate for clients to access services while ensuring compliance with funding requirements.

Responsibilities include counseling, documenting progress, coordinating with partners, maintaining confidential records, and supporting clients toward self-sufficiency through income and

Qualifications

• High school diploma or GED and two years’ experience in a social/public service environment.
• Valid State Driver License.
• Ability to maintain confidentiality and accurately document records.

Responsibilities

• Interviews applicants to determine eligibility for program enrollment; conduct needs assessment and refer applicants to other agencies when appropriate.
• Establishes long-term program goals for eligible clients based on individual factors; explains goals clearly and counsels clients to modify negative behaviors.
• Outsources clients to additional counseling resources and coordinates with external case management professionals.
• Provides direct assistance in obtaining income, benefits, and other supports to enhance clients' psychosocial well-being.
• Maintains case records, writes incident reports, and enforces house guidelines; adheres to confidentiality and privacy requirements.
• Meets with clients to discuss progress and documents meetings; prepares and maintains accurate records.
• Facilitates group discussions to boost motivation and self-awareness; offers encouragement and support.
• Refers clients to Corps programs or other agencies based on needs and program plan; completes discharge plans.

Job description

Job Details

Job Location: AOK-COAC - Oklahoma City, OK 73107

Job Category: Case Management

Job Summary

Interviews, accepts and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history in order to determine the most effective program plans; develops comprehensive program plans/goals and evaluates client’s progress by conducting mentoring and counseling sessions with client and/or staff; serves as an advocate for clients in order to acquire services that will enable them to functionally cope with their environment. Ensures constant compliance with funding requirements.

Case Management (80%)

• Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.
• Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc..; explains goals to client in a manner that is easily understood; consistently counsels clients on ways to modify or stop negative behaviors while in the program.
• Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
• Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that aid in enhancing clients, psychosocial well-being.
• Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes, and personal growth/development; prepares accurate and up-to-date records documenting the same; writes incident reports and enforces disciplinary actions for infractions of the house guidelines. (Residential)
• Meets with clients to discuss and evaluate their progress, prepares accurate and up-to-date records documenting the meeting.
• Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement.
• Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.
• Completes and articulates discharge plans to clients exiting the program.
• Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into approved database record system.
• Responsible for the protection of confidentiality and privacy of client information in all forms.

Administrative Responsibility (10%)

• Maintains awareness of program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and adjusts case management processes as necessary.
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
• Prepares case presentations for the Residential Services Manager, Directors, and Officers.
• Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the Residential Services Manager as appropriate for submission to grantor.
• Assists in developing and revising the service policy manual.

Other Responsibilities (10%)

• May attend community meetings with representatives of other agencies to educate them about the program, make clients referrals and maintain awareness of clients’ progress.
• Assists with community services as needed.
• Assists in performing social service work for special or seasonal projects.
• Cross training to serve as Case Manager-Social Services, Pantry Worker, Front Desk Worker, Monitor, or other Social Services positions as necessary.
• Performs other related work as required.

Physical Requirements

• Ability to meet attendance requirements
• Some physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25lbs.)
• Duties are usually performed seated; sitting may be relieved by brief or occasional periods of standing or walking

Working Conditions

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Qualifications Education and Experience

High school diploma or GED And two years’ experience working in a social or public service environment with experience assisting the public, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications / Licenses

• Valid State Driver License

Equal Opportunity Employer: Veterans | Disabled