Case Manager - Electronic Monitoring III

Recovery Monitoring Solutions; Aurora (CO); On-site; USD 25,000 - 30,000; Full time

Job summary

Recovery Monitoring Solutions in Aurora, CO is seeking a Case Manager for Electronic Monitoring to supervise clients referred for home monitoring. You will install monitoring equipment for new clients and ensure proper setup.

You will review daily schedules with clients, monitor device alerts for compliance, conduct drug and alcohol testing as required, maintain equipment inventory, and prepare reports for probation officers or courts.

Qualifications

• High School diploma or equivalent required.
• Six months of experience in community corrections or electronic monitoring preferred.
• Knowledge of the state judicial system preferred.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Excellent customer service and communication skills required.
• Valid driver's license required.

Responsibilities

• Install and uninstall electronic home monitoring equipment and document client setup.
• Review and approve daily client schedules and monitor compliance.
• Administer drug and alcohol testing as determined by the program.
• Maintain equipment inventory and troubleshoot issues with monitoring devices.
• Update files and maintain confidentiality of client records.
• Prepare reports for court or probation officers as required.
• Collect supervision payments and reconcile daily deposits.
• Domestic travel may be required.

Skills

Customer service

Communication skills

Microsoft Office

Education

High School diploma

Tools

Microsoft Office

Job description

Job Details: Job Location: Aurora - Aurora, CO 80011, Salary Range: $18.50 - $18.50 Hourly, The Case Manager, Electronic Monitoring, Community Corrections is responsible for supervising clients referred for electronic home monitoring. Completes installation of monitoring equipment for new clients, monitors compliance using electronic equipment and on-site checks to include breathalyzer testing and drug screen urinalysis. Tracks data received from electronic device for compliance with approved schedule, pre-trial orders, court orders, sanctions and other agency referrals. Responsible and accountable for the maintenance of assigned equipment to include cleaning, inventory, ensuring proper functioning, and troubleshooting problems with the equipment.

ESSENTIAL FUNCTIONS:

• Meets with clients, in office or at the location of referring agency, to install and uninstall electronic home monitoring equipment. Completes proper documentation to include data entry for new client set-up. Provides overview of the home monitoring program and reviews the rules of client compliance.
• Meets with clients weekly to review and approve the client's daily schedule for upcoming week and ensures schedule follows all policies and guidelines. Monitors and addresses alerts received from electronic monitoring device to determine client compliance and adherence to program guidelines. Provides notification and documented report to probation officer or referring court in instances of non-compliance.
• Creates appointments and sets schedules for regular client office visits. Administers drug and alcohol testing as determined by the client's program. Tests may include alcohol breathalyzers, supervision and collection of same sex urine samples, oral swabs and/or hair follicle collection using strict adherence to collection and chain of custody protocol.
• Inspects equipment for proper functioning, maintains accurate inventory of all assigned equipment and requests new equipment as needed. Communicates with call center to troubleshoot problems with monitoring equipment. Reports missing inventory and files police reports as required.
• Updates physical and electronic files; ensures all relevant and pertinent information is included. Maintains and monitors the confidentiality of client records and administrative files.
• Works with court and court officials to write and update client reports. Testifies in court when required.
• Collects supervision payments from clients, provides receipts and completes daily deposits. Follows cash collection policy, ensures accountability for all payments received and creates a balance daily to identify and correct discrepancies.
• Complies with applicable regulations, laws, rules, procedures, policies, standards and/or contractual requirements.
• Domestic U.S. travel may be required.
• Other duties as assigned

Qualifications:

• High School diploma, GED certification or equivalent is required
• Six (6) months of experience with community corrections, electronic monitoring, corrections, probation or local courts is preferred.
• Knowledge of the state judicial system is preferred.
• Proficiency with Microsoft Office (Word, Outlook and Excel) preferred.
• Must possess excellent customer service and communication skills, strong attention to detail and high level of organizational skills.
• Demonstrate ability to complete pre-service and other training programs as required.
• Valid driver's license is required.