Case Manager: Drive Family Stability in Child Support

Veritas HHS Inc; Wilmington (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

STD, LTD

Life Insurance

Employee Assistance Program

Paid Time Off

Volunteer Time Off

Rewards Program

On-Demand Pay

Job summary

Veritas-HHS seeks an experienced Case Manager to work at New Hanover County Child Support Services in Wilmington, NC. The role focuses on managing caseloads to establish paternity, medical and child support orders, and ensuring parents meet financial obligations.

Ideal candidates have at least two years in a legal or government processing environment; strong communication and teamwork skills; and a commitment to accuracy and customer service in a public sector setting.

Qualifications

• Associate’s degree or Paralegal Certification preferred.
• At least two years of experience in a legal environment or government case processing; public contact experience preferred.
• Education can be substituted for years of experience.
• Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values.

Responsibilities

• Analyze case information and take next steps pursuant to State policies and procedures
• Conduct interviews/collect DNA samples/negotiate consents/refer to community services
• Prepare legal documents and correspondence related to a case
• Work state system prompts to keep case information current and support automated case actions
• Perform annual reviews on assigned cases
• Perform initial locate activities
• Track own performance through special reports
• Receive, evaluate, and resolve customer problems and complaints
• Update state system with appropriate new information and records detail of customer contacts
• Take all actions available to resolve customer concerns
• Other related duties as assigned

Skills

Communication skills

Teamwork

Public contact experience

Education

Associate’s degree or Paralegal Certification preferred

Job description

Veritas-HHS seeks an experienced Case Manager to work at New Hanover County Child Support Services in Wilmington, NC. The role focuses on managing caseloads to establish paternity, medical and child support orders, and ensuring parents meet financial obligations.

Ideal candidates have at least two years in a legal or government processing environment; strong communication and teamwork skills; and a commitment to accuracy and customer service in a public sector setting.