Case Manager - Complex Cases

American Case Management Association; Towson (MD); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Autonomy

Flexibility

Growth opportunities

Supportive culture

Job summary

SilverStay is seeking an experienced Case Manager (RN/LMSW/LCSW) to manage complex hospital discharges in the Towson, MD area. You will navigate post-acute settings, coordinate with hospital teams, families, and leadership to ensure safe, efficient transitions for high-acuity patients.

You must be licensed and bring 3+ years of on-site hospital discharge planning or transitional care. The role offers autonomy, flexibility, and opportunities to grow with SilverStay as it expands.

Qualifications

• Must be a licensed RN, LMSW, or LCSW.
• Must have 3+ years' on-site hospital, adult in-patient case management, discharge planning, or transitional care experience.
• Skilled at navigating post-acute settings (SNF, LTACH, acute rehab, home health).

Responsibilities

• Facilitate safe, complex discharges across hospital and post-acute settings.
• Collaborate with hospital teams and families to ensure clear communication.
• Present progress reports to leadership and drive improvements.
• Develop scalable workflows to increase efficiency and outcomes.
• Track LOS, readmission rates, and discharge success to improve results.
• Leverage data-driven insights to optimize care transitions.

Skills

Case management

Discharge planning

Hospital navigation

Education

RN/LMSW/LCSW licensed

Job description

About SilverStay

SilverStay is on a mission to revolutionize hospital discharge. We help hospitals, families, and post-acute providers work together to ensure even the most complex patient discharges happen smoothly, quickly, and compassionately.

Our model blends embedded hospital support with advanced data tools to reduce length of stay (LOS), alleviate weekend discharge bottlenecks, and transform how care transitions happen.

We are seeking an experienced Case Manager (LCSWs, MSWs, & RNs) to manage complex discharges for our partner hospital in the Towsan, MD area.

This role is ideal for a motivated, outcomes-driven professional who thrives in fast-paced environments and wants the flexibility, creativity, and autonomy to improve how patient discharges are handled.

This position allows direct access and communication with leadership and additional supportive resources.

What You’ll Do

• Facilitate safe and successful discharges for complex patients by navigating barriers and driving innovative solutions across hospital teams and post-acute care settings within SilverStay’s preferred provider network, including SNFs, LTACHs, acute rehab, home health, and community resources.
• Use creativity and resourcefulness to solve discharge challenges without the constraints of hospital bureaucracy.
• Participate in hospital team rounds, care team huddles, and engage with patients and families to ensure seamless communication across all stakeholders.
• Present reports to hospital leadership on progress, scalability efforts, and results, proposing and executing adjustments as needed.
  Build and refine scalable workflows and processes that increase efficiency and outcomes.
• Partner with SilverStay leadership and hospital teams to track key metrics (LOS, readmission rates, discharge success) and continuously improve results.
• Leverage technology and data-driven insights to transform how complex cases are managed.

Who You Are

• Must be a licensed RN, LMSW, or LCSW
• Must have 3+ years' on-site hospital, adult in-patient case management, discharge planning, or transitional care experience. This is a critical requirement.
• Skilled at navigating post-acute settings (SNF, LTACH, acute rehab, home health).
• A patient and family-centered communicator with empathy, professionalism, and persistence.
• Ambitious, entrepreneurial driven, innovative, dedicated and diligent work ethic.
• Thrives in high-responsibility, high-ambiguity environments where adaptability and creativity are key.
• Tech-savvy and excited about the role of innovation in healthcare.
• Must be BLS certified.

Why Join SilverStay

• Autonomy & flexibility: You’ll have the freedom to manage your time and approach, as long as you deliver results.
• High expectations + high support: We set ambitious goals, but we also make sure our team has the tools and backup to achieve them.
• Growth potential: No cap to your impact, as SilverStay grows, so can you.
• Values-driven: Empathy. Creativity. Collaboration. Ethical Conduct. And always, wowing patients and clients.
• We take care of our people: When you need help, you’ll get an answer right away. We prioritize responsiveness, support, and being genuinely good colleagues.

Compensation & Benefits

• Competitive Salary: $100,000 - $130,000; commensurate with experience and potential impact.
• Performance-Bonus: Bonus structure that can add 10% to 40% of base salary, tied directly to outcomes and results. Paid out quarterly.
• Health & Wellness: Comprehensive medical, dental, and vision coverage - including spouse and family.
  
• Retirement Planning: 401(k) with employer contribution.
  
• Paid Time Off: Flexible time off plus holidays.
• Professional Development: Ongoing training, mentorship, and opportunities to grow into leadership as SilverStay expands.

SilverStay is a 2024 Baltimore Business Journal Best Places to Work!

• Must be a licensed RN, LMSW, or LCSW
• Must have 3+ years' on-site hospital, adult in-patient case management, discharge planning, or transitional care experience. This is a critical requirement.