Case Manager - Community Services, Travel Up to 25%

Prestera Health Services; Charleston (WV); Sur place; USD 28 000 - 40 000; Plein temps

Résumé du poste

Prestera Health Services in Charleston, WV seeks a Case Manager to coordinate a range of services for consumers, identify needs, and advocate for access to crisis services. The role involves interviewing clients, developing service plans, and linking resources to promote wellness and independence.

Responsibilities include coordinating treatment plans, maintaining records, and collaborating with a diverse treatment team.

Qualifications

• Experience or passion to work population served.
• Possesses a valid driver's license.
• Knowledge of community resources preferred.
• Ability to learn, navigate, and work daily in the EHR system effectively.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Possess strong written and verbal communication skills in conjunction with strong time management and organizational skills.
• Ability to take initiative, complete tasks with workflows and be creative in day-to-day interactions.
• Proficient in Microsoft Office applications, especially Microsoft Word.
• Must be able to lift up to 10 lbs.

Responsabilités

• Conducts interviews with consumers and their legal guardians to collect information needed to complete a psychosocial assessment.
• Works with consumers and other treatment team members to develop a service/treatment plan within identified time frame.
• Provides supportive intervention services to consumers, assisting them with practicing skills learned in therapy and resources.
• Schedules service/treatment plan reviews at designated timeframes to review progress.
• Assesses and reassesses consumer needs using various screening and assessment tools.
• Reviews consumer treatment goals and collaborates with treatment team members.
• Provides targeted case management services to consumers in need.
• Ensures consumer information is shared with the treatment team to promote quality care.
• Engages with consumers and families, and all team members.
• Plans to access supports and services by working with community agencies.
• Schedules appointments and ensures relevant consents and information are shared.
• Prepares and maintains case records, reports, and administrative tasks.
• Promotes a positive sense of self-worth and independence.
• Organizes and conducts support groups for consumers as directed.
• Advocates for consumers by attending MDTs, court hearings, and meetings.
• Uses technology to perform job efficiently.
• Arranges consumer transportation as needed.
• Maintains quality customer service per policy; uses satisfaction surveys.
• Keeps knowledge of Prestera policies and regulatory requirements; documents accordingly.
• Provides crisis assessment and develops crisis safety plans.
• Attends center meetings/trainings as assigned.
• Adheres to confidentiality, HIPAA, and risk management policies.
• Participates in related projects as directed by Center leadership.

Connaissances

Interpersonal skills

Written and verbal communication

Time management

Organizational skills

Initiative

Driver's license

Formation

Bachelor’s degree in social service or related field

Outils

EHR system

Microsoft Word

Microsoft Office

Description du poste

Prestera Health Services in Charleston, WV seeks a Case Manager to coordinate a range of services for consumers, identify needs, and advocate for access to crisis services. The role involves interviewing clients, developing service plans, and linking resources to promote wellness and independence.

Responsibilities include coordinating treatment plans, maintaining records, and collaborating with a diverse treatment team.