Case Manager

WestCare; Milwaukee (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

WESTCARE WISCONSIN INC. in Milwaukee, WI, is seeking a Case Manager to provide comprehensive, individualized case management and service coordination to veterans, service members, and their families under the Sergeant Fox Suicide Prevention Grant Program.

You will assess needs, develop service plans, and coordinate referrals to behavioral health, housing, employment, benefits, and other resources. This role emphasizes safety, collaboration with multidisciplinary teams, and maintaining

Qualifications

• Strong assessment, service planning, problem-solving, and case coordination skills.
• Knowledge of community behavioral health and social service systems.
• Ability to document services clearly and maintain confidentiality.

Responsibilities

• Conduct participant intake, eligibility verification, and comprehensive assessments.
• Develop individualized, participant-centered service plans that address identified needs.
• Coordinate access to behavioral health treatment, housing, benefits, and other resources.
• Identify social determinants of health and other factors that may contribute to increased suicide risk or barriers to care.
• Monitor participant engagement and progress toward established service plan goals, adjusting interventions and referrals as appropriate.
• Maintain regular participant contact through office visits, telephone communication, community visits, and other approved methods.
• Collaborate with clinical personnel and other qualified professionals when participant needs indicate potential safety concerns or elevated suicide risk.
• Follow established procedures for identifying, documenting, reporting, and escalating suicide risk concerns and other urgent safety issues.
• Facilitate referrals and coordinate services with VA healthcare facilities, community behavioral health providers, veteran service organizations, and other agencies.
• Advocate for participants by helping them navigate complex service systems and overcome barriers to accessing resources.
• Coordinate with peer support specialists and outreach personnel to promote participant engagement and continuity of services.
• Maintain accurate, timely, and confidential case records, service plans, progress notes, referrals, and follow-up documentation.
• Track participant outcomes and contribute to grant-required data collection, performance reporting, and quality improvement activities.
• Participate in multidisciplinary case reviews, staff meetings, training, and professional development.
• Assist with transition planning, service completion, and linkage to ongoing community supports.

Skills

Case management

Assessment

Service planning

Referral coordination

Documentation

Collaboration

Trauma-informed care

Safety escalation

Education

Bachelor's degree in social work, psychology, counseling, human services, or closely related field

Job description

POSITION SUMMARY:The Case Manager provides comprehensive, individualized case management and service coordination to eligible veterans, service members, and their families participating in the Sergeant Fox Suicide Prevention Grant Program.The position is responsible for assessing participant needs, developing individualized service plans, coordinating referrals, monitoring participant progress, and supporting access to behavioral health, housing, employment, benefits, and other community-based resources that address risk factors associated with suicide. Essential functions include those listed below.ESSENTIAL JOB FUNCTIONS:Conduct participant intake, eligibility verification, and comprehensive assessments of needs, strengths, barriers, and available resources.Develop individualized, participant-centered service plans that address identified needs and promote safety, stability, and wellness.Coordinate access to behavioral health treatment, suicide prevention services, healthcare, housing, employment assistance, benefits, and other appropriate resources.Identify social determinants of health and other factors that may contribute to increased suicide risk or barriers to care.Monitor participant engagement and progress toward established service plan goals, adjusting interventions and referrals as appropriate.Maintain regular participant contact through office visits, telephone communication, community visits, and other approved methods.Collaborate with clinical personnel and other qualified professionals when participant needs indicate potential safety concerns or elevated suicide risk.Follow established procedures for identifying, documenting, reporting, and escalating suicide risk concerns and other urgent safety issues.Facilitate referrals and coordinate services with VA healthcare facilities, community behavioral health providers, veteran service organizations, and other agencies.Advocate for participants by helping them navigate complex service systems and overcome barriers to accessing resources.Coordinate with peer support specialists and outreach personnel to promote participant engagement and continuity of services.Maintain accurate, timely, and confidential case records, service plans, progress notes, referrals, and follow-up documentation.Track participant outcomes and contribute to grant-required data collection, performance reporting, and quality improvement activities.Participate in multidisciplinary case reviews, staff meetings, training, and professional development.Assist with transition planning, service completion, and linkage to ongoing community supports.Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; andPerform all other duties as assigned.ESSENTIAL QUALIFICATIONS:To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Experience and Competencies:Strong assessment, service planning, problem-solving, and case coordination skills.Knowledge of community behavioral health and social service systems.Understanding of trauma-informed, person-centered, and culturally responsive service delivery.Ability to recognize and appropriately escalate participant safety concerns.Strong documentation, organizational, and time-management skills.Ability to manage multiple participant cases while meeting program requirements.Ability to collaborate with multidisciplinary teams and external service providers.Understanding of confidentiality, professional boundaries, and ethical service delivery.Ability to document services clearly, objectively, and in a manner consistent with peer support practice.Basic computer proficiency and ability to use electronic documentation, communication, and scheduling systems required for the role.Professional appearance and demeanor.Ability to obtain and maintain a criminal history background check.CPR Certification, First Aid Certification, and an annual Tuberculosis test.Valid Driver’s License with an acceptable driving record and the ability to obtain and maintain eligibility for WestCare’s Vehicle Insurance.During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.EDUCATION and/or EXPERIENCE:Minimum of one year of experience in case management, behavioral health, social services, veteran services, or a related field preferred.Experience working with veterans, individuals experiencing behavioral health challenges, or populations at increased risk of suicide preferred.Knowledge of community-based resources, benefits systems, and referral coordination preferred.Familiarity with military culture, trauma-informed care, and suicide prevention principles preferred.Professional licensure is not required for this nonclinical case management position unless additional clinical responsibilities are assigned.Bachelor's degree in social work, psychology, counseling, human services, or a closely related field required.LICENSURE/CERTIFICATION:Not applicable for this position.WORKING CONDITIONS:Work is performed in office and community-based environments.Regular travel throughout the assigned Wisconsin service area is required to support outreach, community partnerships, participant services, meetings, and program activities.Regular local travel throughout the service area is requiredSchedule may vary based on program operations and may include evenings, weekends, holidays, or other nontraditional hours when assigned.