Case Manager (Client Services)

Kids First Services; Buffalo (NY); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Hourly pay at $20–$23 per hour (based 

Performance Bonus Opportunities

Career growth opportunities within a\n

Job summary

Kids First Services is seeking a Care Coordinator to help individuals navigate Medicaid, housing, food programs, transportation, and other community resources. The role works with clients, government agencies, and community partners to ensure access to needed supports.

The position emphasizes intake, applications, referrals, documentation, and compliance, with a focus on serving diverse populations and maintaining accurate records.

Qualifications

• High School Diploma required; degree in Social Work, Human Services, Public Health, Healthcare Administration, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to work with diverse populations and individuals in need.
• Strong organizational and time-management skills.
• Basic computer skills and experience with data entry or case management systems.

Responsibilities

• Conduct client intake and assess social and healthcare-related needs.
• Assist clients with applications for government programs such as Medicaid, SNAP, housing assistance, and other benefits.
• Connect clients with appropriate community resources and service providers.
• Track referrals and follow up to ensure services are received.
• Maintain accurate documentation and case notes in internal systems.
• Communicate with government agencies, healthcare providers, and community organizations to coordinate services.
• Provide ongoing support and guidance to clients throughout the service process.
• Ensure compliance with program requirements and organizational policies.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Data entry

Bilingual

Education

High School Diploma

Associate/Bachelor’s degree in Social Work, Human Services, Public Health, Healthcare Administration, or related field

Job description

Job Summary

The Care Coordinator will assist individuals in navigating complex systems to obtain services such as Medicaid benefits, housing assistance, food programs, transportation, and other community-based resources. This role works closely with clients, government agencies, and community partners to ensure individuals successfully access the support they need.

Key Responsibilities

• Conduct client intake and assess social and healthcare-related needs.

• Assist clients with applications for government programs such as Medicaid, SNAP, housing assistance, and other benefits.

• Connect clients with appropriate community resources and service providers.

• Track referrals and follow up to ensure services are received.

• Maintain accurate documentation and case notes in internal systems.

• Communicate with government agencies, healthcare providers, and community organizations to coordinate services.

• Provide ongoing support and guidance to clients throughout the service process.

• Ensure compliance with program requirements and organizational policies.

Qualifications

• High School Diploma required; Associate’s or Bachelor’s degree in Social Work, Human Services, Public Health, Healthcare Administration, or related field preferred.

• Strong communication and interpersonal skills.

• Ability to work with diverse populations and individuals in need.

• Strong organizational and time-management skills.

• Basic computer skills and experience with data entry or case management systems.

Preferred Qualifications

• Bilingual (Spanish or other languages) strongly preferred.

• Experience in healthcare, social services, community outreach, or customer service.

• Familiarity with government assistance programs such as Medicaid or SNAP.

Compensation & Benefits

• Hourly Pay: $20–$23per hour (based on experience)

• Performance Bonus Opportunities

• Career growth opportunities within a growing organization

• Supportive team environment focused on community impact