Targeted Case Manager

Community Rehabilitation Center; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Community Rehabilitation Center is seeking a dedicated Targeted Case Manager in Jacksonville, FL. This role is essential in managing the full cycle of client care including assessments, evaluations, and linking clients to community resources.

The ideal candidate will hold a Bachelor’s degree in a related field and have at least two years of experience in behavioral health. Strong communication and organizational skills are necessary. Join us in promoting satisfaction among our clients.

Qualifications

• Bachelor’s degree from an accredited institution in Social Work, Counseling, Psychology or a related field.
• Minimum of two years of experience with behavioral health populations.
• Willingness to complete AHCA-approved Case Management Training within three months of hire.

Responsibilities

• Conduct comprehensive social assessments for all enrolled clients.
• Develop individualized service plans based on assessment findings.
• Coordinate and monitor the delivery of services to clients.
• Assist clients with applications for benefits such as Medicaid and Medicare.

Skills

Collaboration with community providers

Organizational abilities

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Social Work, Counseling, Psychology or related field

Job description

Overview

We are seeking a dedicated Targeted Case Manager to join our team. This role plays a vital part in improving the quality of care for our clients by coordinating services, advocating on their behalf, and promoting satisfaction and cost-effective solutions. The ideal candidate will be responsible for managing the full cycle of client care from assessment through evaluation.

Key Responsibilities

• Conduct comprehensive social assessments for all enrolled clients.
• Develop individualized service plans based on assessment findings.
• Coordinate and monitor the delivery of services to clients.
• Link clients to appropriate community resources and advocate on their behalf.
• Assist clients with applications for benefits and support services such as Medicaid, Medicare, SNAP, SSDI, and VA benefits.
• Maintain compliance with Medicaid guidelines and agency standards.
• Meet agency productivity goals by delivering a required number of service units.
• Submit accurate and timely documentation, reports, and case notes.
• Uphold agency policies, procedures, and ethical standards in all client interactions.
• Collaborate with supervisors, co-workers, and community partners to support client needs.

Qualifications

• Bachelor’s degree from an accredited institution in Social Work, Counseling, Psychology, Criminal Justice, Health Education, or a related human services field.
• Minimum of two (2) years of experience working with behavioral health populations.
• Completion of AHCA-approved Case Management Training within three (3) months of hire (or willingness to complete).
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Must demonstrate professionalism, cultural competence, and respect in all interactions.

Essential Skills

• Effective collaboration with community providers and internal teams.
• Strong organizational and documentation abilities.
• Flexibility and problem-solving in a dynamic environment.
• Commitment to representing the agency with dignity and integrity.