Case Manager/Client Care Coordinator

Volunteers of America-Greater New York; New York (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager/Client Care Coordinator to join their mission of ending homelessness in New York. In this pivotal role, you will assess clients' needs, create personalized service plans, and provide essential support to help them achieve their goals. This position offers a chance to make a significant impact in the lives of individuals facing various challenges, from homelessness to behavioral health issues. Join a passionate team committed to providing compassionate care and support, and help shape a brighter future for those in need. Your expertise and dedication can truly change lives!

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Paid Personal Leave

Qualifications

• Bachelor's degree or 60 college credits plus 2 years relevant experience.
• Demonstrated ability in verbal and written communication.

Responsibilities

• Manage client intake and assessment process to produce comprehensive assessments.
• Develop individual service plans with clients reflecting assessment findings.

Skills

Verbal Communication

Written Communication

Basic Computer Skills

Education

Bachelor's Degree

60 College Credits

Job description

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent for the following position:

Case Manager/Client Care Coordinator

The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress. S/he must assure that clients receive appropriate, competent and professional information and advice, referrals, and advocacy services to achieve successful outcomes. May include supervision of direct care staff.

Employees receive an exceptional benefits package including medical, dental, vision and prescription coverage, life insurance, a retirement plan, paid personal leave, and much more.

Minimum Qualifications:

Bachelor’s degree or 60 college credits plus two years relevant experience. The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.

1. Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
2. Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings and goals. Update the plan with the client as required.
3. Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
4. Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.
5. Provide aftercare to assigned clients who have been placed/discharged from the facility.
6. Perform other related duties as requested.

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Helping thousands of men, women and children overcome obstacles to living safe, healthy & productive lives in New York City and the Greater New York area.