CASE MANAGEMENT TEAM LEADER

NYC Department of Social Services; New York (NY); On-site; USD 68,000 - 79,000; Full time

Job summary

The NYC Department of Social Services is looking for a Case Management Team Leader to supervise workers and ensure effective service delivery to families in need. The role requires strong leadership, program development, and client service skills. Candidates must have proven experience in social services or related fields, with the ability to manage teams effectively and analyze case outcomes to promote self-sufficiency for participants.

Benefits

Public Service Loan Forgiveness eligibility

Diversity and inclusion initiatives

Qualifications

• Experience in social/human services required.
• Three years of experience in client services or employment planning.
• Direct supervisory experience preferred.

Responsibilities

• Manage a team overseeing application processes and eligibility determinations.
• Ensure timely benefits authorization and case management.
• Monitor performance and assess client feedback for service improvement.

Skills

Supervisory skills

Program development

Quantitative analysis

Client service

Education

High school diploma or equivalent

Baccalaureate degree from an accredited college

Job description

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APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST CIVIL SERVICE TITLE

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans /economic support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Associate Benefits Opportunity Specialist III, the Associate Benefits Opportunity Specialist II (ABOS II) is responsible for supervising team(s) of BOS staff, who provide various functions of eligibility determination, financial planning, economic support opportunities and monitoring other related services to persons in need, to promote individual and family self-sufficiency. The ABOS II uses supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of FIA/Benefits Access Center and its components (Application, Financial Planning, Economic Opportunity Services, Under care, etc.).

Benefits

The Family Independence Administration (FIA) is recruiting for one (1) Associate Benefits Opportunity Specialist II, to function as Case Management Team Leader, who will:

• Monitor the workflow of BOS workers who handle the entire application process for all new applicants;
  
  

Family Assistance cases which have been closed for over sixty days; all Safety Net case reopens

which have been closed regardless of date; and one-shot deals.

• Review specific case and authorizes benefits as required.
• Review the accuracy and timeliness of reports, including all relevant Work list.
• Act as liaison to the Rental Assistance Unit.
• Conduct daily sweeps to ensure timely and proper service.
• Manage a team of BOS workers who interview applicants and assess eligibility for immediate needs
  
  

grant (food and non-food); for employability and eligibility for public assistance, food stamps and

Medicaid; works with applicants to remove barriers to employment and makes referrals to other

services as needed.

• Manage a team of BOS workers who provide comprehensive service delivery to participants after the
  
  

establishment of the participant’s case; Family Assistance case that have been closed less than sixty

days or Safety Net cases that have been closed in error.

• Manage a team of BOS workers who manages all aspects of the case, including establishing on-going
  
  

eligibility, assessing participants, developing appropriate Employment Assessment and Employment

Plans, and executing specific strategies designed to help participants achieve self-sufficiency.

• Ensure adequate planning, scheduling, and monitoring of case management activities and will conduct
  
  

regular reviews of outcome reports, work list, audits and assess client feedback to ensure the team is

maintaining adequate levels of performance necessary to move participants toward self-sufficiency.

• Assist with case consultation on individual cases and guidance on difficult cases in the case planning
  
  

process as necessary to ensure the appropriate approach is developed to suit the participant’s needs

and achieve the best plan for the individual to progress to self-sufficiency.

• Oversee teams of clerical and BOS workers who provide quick service for those clients who walk-in
  
  

or telephone the Center. Additionally, the team will take appropriate action on reported changes,

provide information and documentation as requested by the participants and maintain contact with

other teams to ensure awareness of all activity that will affect the case management plan.

• Oversee staff that interview and determine housing needs of tenants at risk for homelessness or already
  
  

homeless reporting to Benefits Access Centers. Develop ant-eviction/housing plan of intervention for

referred participants.

• Monitor conference activities and prepare regular reports on unit activities.
• Perform final review of packets prior to fair hearing and determines whether a resolution will be required
  
  

prior to the hearing. Using Strategies and techniques aimed at securing success in the hearing room,

ardently represents the Agency.

• Prepare reports on key performance outcomes and ensure that necessary corrective actions are
  
  

implemented in a timely manner.

• May conduct fields’ visits.
  
  

Hours/Shift

8:30am – 5pm with Flex Schedules

Minimum Qualifications

ASSOCIATE BENEFITS OPPORTUNITY - 56316

• A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either:
• client services.
• employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.
• A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience working as a Benefits Opportunity Specialist; or
• A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience as described in one (1) above.
• College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $68,423.00 – $78,686.00

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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