Case Manager - CIRCLE ST (MP)

ADP, Inc.; Los Angeles (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Alcott is seeking a dedicated Case Manager for the CIRCLE program in Los Angeles. This field-based role supports unhoused individuals with crisis response, housing linkage, and access to health services. You will work with the MacArthur Park team to provide trauma-informed outreach and connect clients to essential programs.

The position emphasizes compassionate care, teamwork, and on-site operations across the Los Angeles service area, with a full-time schedule and required safety clearances.

Qualifications

• High school diploma or GED required.
• Minimum one year street outreach experience with unhoused or vulnerable populations.
• Valid California Driver’s License with clean DMV record and insurability.
• Completion of Live Scan fingerprinting, comprehensive background check, and pre-employment drug screening.

Responsibilities

• Respond to non-violent crisis calls and perform wellness checks.
• Provide outreach and engagement in MacArthur Park and system navigation.
• Deliver field-based crisis intervention, including de-escalation and risk assessment.
• Facilitate connections to housing, medical, mental health, and substance use services.
• Document all client interactions accurately and in compliance with program requirements.
• Maintain confidentiality and adhere to mandatory reporting.

Skills

Outreach experience

Trauma-informed care

Crisis intervention

De-escalation

Communication with unhoused

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

82-LA CITY CIRCLE Full Time Professional Los Angeles, CA, US

Salary Range: $23.00 To $25.00 Hourly

Job Title: Case Manager – CIRCLE ST (MP)
Department: CIRCLE – Support Team at MacArthur Park
Reports To: Program Manager
FLSA Status: Non-Exempt
Work Setting: Field-Based, On-Site

Summary

Under the supervision of the Program Manager, the Case Manager provides field-based, trauma-informed support through the City of Los Angeles’ Crisis and Incident Response through Community-Led Engagement (CIRCLE) program. This role focuses on outreach and crisis response in the MacArthur Park area, serving individuals experiencing homelessness.

The Support Team Case Manager responds to non-violent crisis calls dispatched from a centralized system and provides outreach, engagement, crisis intervention, de-escalation, and linkage to housing, medical, mental health, substance use, and community-based resources. The position emphasizes compassionate, timely, and trauma-informed care while working collaboratively with team members and community partners.

Key Responsibilities

Crisis Response & Intervention

• Respond to non-violent calls from centralized dispatch, including wellness checks, noise complaints, substance use concerns, verbal disputes, and requests for resources.
• Provide outreach and engagement in MacArthur Park, including system navigation and transportation to community-based services.
• Deliver field-based crisis intervention, including de-escalation, risk assessment, and stabilization.
• Offer compassionate and trauma-informed responses to diverted incidents.

Case Management & Resource Linkage

• Provide case management and facilitate connections to housing, medical, mental health, and substance use services.
• Support client integration into community resources.
• Document all client interactions accurately and in compliance with program requirements.
• Work effectively in team settings and with community partners.
• Maintain confidentiality and adhere to mandatory reporting requirements.
• Participate in regular supervision, team meetings, and training.

Other Duties

• Perform additional responsibilities as assigned to support program operations.

Qualifications

Required

• High school diploma or equivalent (GED).
• Minimum one (1) year of street outreach experience working with unhoused or vulnerable populations.
• Valid California Driver’s License, clean driving record (past 3 years), and insurability under agency policy.
• Completion of Live Scan fingerprinting, comprehensive background check, and pre-employment drug screening.

Preferred

• B.A. or B.S. degree.
• Experience working with unhoused populations and individuals experiencing mental health and substance use challenges.
• Bilingual in Spanish and English.
• Prior crisis response, de-escalation, or harm reduction experience.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Ability to work outdoors in various weather conditions.
• Ability to travel throughout the Los Angeles service area.

Work Schedule & Setting

• Full-time, 40 hours per week.
• 7:00 a.m. – 3:30 a.m.
• Based in Los Angeles Metro Division; relocation to Los Angeles area required prior to start date.

Equipment & Technology

• Company vehicle provided for field work.
• Company-issued mobile device and laptop provided.
• Mileage reimbursement available when personal vehicle use is required.

Training & Support

• Comprehensive paid training, including safety, crisis intervention, and de-escalation.
• Regular supervision and case review.
• Ongoing professional development and support.

About Alcott

Alcott is a nonprofit organization dedicated to providing mental health and supportive housing services to low- and no-income adults throughout Los Angeles County.

Alcott is an Equal Opportunity Employer and supports the Americans with Disabilities Act. We adhere to the Fair Chance to Compete for Jobs Act of 2019.