Field Case Manager — Crisis & Housing Outreach

Alcott; Los Angeles (CA); Presencial; USD 32.000 - 34.000; Jornada completa

Descripción de la vacante

Alcott is seeking a Case Manager for the CIRCLE – Support Team, based in Los Angeles. The role focuses on field-based outreach, crisis response, and linkage to housing, medical, mental health, and substance-use services for unhoused individuals in MacArthur Park.

You will work under the Program Manager in a trauma-informed team setting. The position requires a high school diploma or GED, one year of street outreach experience, and a valid California driver’s license with a clean driving record.

Formación

• High school diploma or equivalent (GED).
• Minimum one (1) year of street outreach experience with unhoused or vulnerable populations.
• Valid California Driver’s License, clean driving record (past 3 years), insurability under agency policy.
• Live Scan fingerprinting, comprehensive background check, and pre-employment drug screening.
• Preferred: B.A. or B.S. degree.
• Bilingual in Spanish and English (preferred).
• Prior crisis response, de-escalation, or harm reduction experience.

Responsabilidades

• Respond to non-violent crisis calls from centralized dispatch, including wellness checks, noise complaints, substance use concerns, verbal disputes, and requests for resources.
• Provide outreach and engagement in MacArthur Park, including system navigation and transportation to community-based services.
• Deliver field-based crisis intervention, including de-escalation, risk assessment, and stabilization.
• Offer compassionate and trauma-informed responses to diverted incidents.
• Provide case management and facilitate connections to housing, medical, mental health, and substance use services.
• Document all client interactions accurately and in compliance with program requirements.
• Work effectively in team settings and with community partners.
• Maintain confidentiality and adhere to mandatory reporting requirements.
• Participate in regular supervision, team meetings, and training.

Conocimientos

Street outreach

Crisis intervention

De-escalation

Trauma-informed care

Documentation

Educación

High school diploma or GED

B.A./B.S. (preferred)

Descripción del empleo

Alcott is seeking a Case Manager for the CIRCLE – Support Team, based in Los Angeles. The role focuses on field-based outreach, crisis response, and linkage to housing, medical, mental health, and substance-use services for unhoused individuals in MacArthur Park.

You will work under the Program Manager in a trauma-informed team setting. The position requires a high school diploma or GED, one year of street outreach experience, and a valid California driver’s license with a clean driving record.