Field-Based Case Manager: Crisis Response & Housing Linkage

Automatic Data Processing, Inc.; Los Angeles (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Alcott is seeking a dedicated Case Manager for the CIRCLE program in Los Angeles. This field-based role supports unhoused individuals with crisis response, housing linkage, and access to health services. You will work with the MacArthur Park team to provide trauma-informed outreach and connect clients to essential programs.

The position emphasizes compassionate care, teamwork, and on-site operations across the Los Angeles service area, with a full-time schedule and required safety clearances.

Qualifications

• High school diploma or GED required.
• Minimum one year street outreach experience with unhoused or vulnerable populations.
• Valid California Driver’s License with clean DMV record and insurability.
• Completion of Live Scan fingerprinting, comprehensive background check, and pre-employment drug screening.

Responsibilities

• Respond to non-violent crisis calls and perform wellness checks.
• Provide outreach and engagement in MacArthur Park and system navigation.
• Deliver field-based crisis intervention, including de-escalation and risk assessment.
• Facilitate connections to housing, medical, mental health, and substance use services.
• Document all client interactions accurately and in compliance with program requirements.
• Maintain confidentiality and adhere to mandatory reporting.

Skills

Outreach experience

Trauma-informed care

Crisis intervention

De-escalation

Communication with unhoused

Education

High school diploma or GED

Job description

Alcott is seeking a dedicated Case Manager for the CIRCLE program in Los Angeles. This field-based role supports unhoused individuals with crisis response, housing linkage, and access to health services. You will work with the MacArthur Park team to provide trauma-informed outreach and connect clients to essential programs.

The position emphasizes compassionate care, teamwork, and on-site operations across the Los Angeles service area, with a full-time schedule and required safety clearances.