2nd Shift Direct Care

Mental Health Association - Western MA; Westfield (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Family Leave

Long Term Disability

Job summary

Mental Health Association - Western MA is seeking a Direct Care Worker to support residents in a community setting, aiding with daily activities and promoting recovery. The role emphasizes person-centered planning and adherence to core values of respect, integrity and compassion.

Open shift is Tuesday through Saturday, 10am–6pm (40 hours). Required include a HS diploma, driver's license, reliable transport, and CPR/First Aid certification; benefits include health care, retirement, PTO and more.

Qualifications

• High school diploma or GED required; prefer human services experience.
• Valid driver’s license and reliable transportation required.
• Auto insurance with your name listed as insured driver.
• Must be at least 18 years old; strong communication and teamwork.
• Ability to pass background checks and CPR/First Aid certs.

Responsibilities

• Support participants with daily routines (cooking, cleaning, hygiene).
• Teach life skills and promote independence.
• Provide transportation to appointments or activities.
• Encourage self-advocacy and connect participants to resources.
• Facilitate group activities and house meetings.
• Respond to health or behavioral concerns using supportive strategies.
• Maintain accurate documentation and uphold safety protocols.

Skills

Communication skills

Teamwork

Patience

Compassion

Adaptability

Education

High school diploma or GED

Tools

CPR & First Aid certifications

Job description

Position Summary

Direct Care Workers will provide a supportive environment in a community residential setting, empowering the participants who have been impacted by homelessness, psychiatric diagnosis, trauma, and/or addiction in achieving their vision of recovery and rehabilitation, focusing on strength and resiliency through person-centered planning. They will perform responsibilities professionally, in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), organizational mission, policies, practices, program funding and applicable regulatory agency guidelines.

Pay Range: $19-$21 an hour

Open Shift: Tuesday through Saturday 10am-6pm (40hrs)

Key Responsibilities

• Support participants with daily routines (cooking, cleaning, hygiene, etc.)
• Teach life skills and promote independence
• Provide transportation to appointments or activities
• Encourage self-advocacy and connect participants to community resources
• Facilitate group activities and house meetings
• Respond to health or behavioral concerns using supportive strategies
• Maintain accurate documentation and uphold safety protocols

About the Division of Recovery Services (DRS)

The Division of Recovery Services (DRS) supports individuals of all ages navigating mental health and substance use challenges. Our youth residential programs provide a safe, structured environment for adolescents involved with the Department of Children and Families (DCF) to address behavioral health needs. For adults, DRS offers residential and outreach support for those in recovery or living with addiction, including many with co-occurring mental health concerns. Through compassionate, trauma-informed care, we help individuals build coping skills, restore stability, and work toward long-term recovery and wellness.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• High school diploma or equivalent (GED)
• Human services experience is preferred
• Valid driver’s license
• Reliable transportation to utilize during work hours
• Auto insurance with your name listed as an insured driver on the policy
• Must be at least 18 years old
• Strong communication skills and a team-first mindset
• Patience, compassion, and the ability to adapt to participant needs
• Ability to pass background checks and required certifications (CPR & First Aid)

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $19-$21 an hour