Case Manager

Mychangepoint; Show Low (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

ChangePoint in Show Low, AZ is seeking a BHT/Case Manager to advocate for clients, coordinate transportation, and collaborate with service providers in a therapeutic setting.

The role emphasizes teamwork, productivity measured by billable hours, and adherence to clinical documentation standards. The position requires a valid Arizona driver’s license, a high school diploma, and at least five years of behavioral health experience.

Qualifications

• Fluent in English, both verbally and in writing.
• Literate.
• Able to effectively employ analytical and problem-solving skills.
• Able to prioritize, handle multiple tasks with customers.
• Ability to accurately complete difficult paperwork in a timely manner, producing professional documents and records using standards.

Responsibilities

• Adheres to personnel policies and comply with agency requirements for ethical and professional behavior.
• Provides services to clients as a case manager.
• Is responsible for all aspects of the clinical records, provides crisis services and assists with service coordination for the client.
• Engages and includes the client in the development and implementation of the treatment plan.
• Protects client confidentiality and personal rights.
• Keeps clear, concise and accurate records of clinical activity according to Policy and Procedures.
• Assists clients in obtaining entitlements and benefits pertaining to housing, income, health and other support services, as needed
• Provides recreation, leisure, and pro-social skills for clients both individually and in groups
• Provides transportation as needed.
• Works with other agencies to provide wrap services including going in the home and/or school to prevent out of home placement
• Provides assertive outreach to clients who resist involvement or have difficulty accessing services
• Establishes and maintains a working relationship with personnel and referral resources.
• Performs vocational screenings and evaluations
• Acts as a liaison between client, Department of Vocational Rehabilitation, and employer.
• Provides job development and placement services
• Provides community training site development
• Coordinates and accompanies clients to PCP/Doctor appointments.
• Provides health promotion groups including hygiene, exercise, and nutrition.
• Must meet state standards for continued education.
• If qualified, provides rotating on-call coverage and update tx plans
• Promotes quality and safety to help maintain a safe and pleasant work environment
• Must participate in quality management and quality improvement activities
• Performs other duties as assigned by their supervisor or designee.

Skills

Fluent in English

Literate

Analytical skills

Multitask management

Documentation skills

Education

High School Diploma

Job description

SPECIALPOPULATION served by Case Manager:

SMI Children/Adolescent Substance Abuse DD

LINESOF AUTHORITY:

This position is supervised by the ProgramDirector or their Designee. Unlessspecifically designated this position does not supervise other personnel. The position may require periodicparticipation in peer review activities.

POSITIONSUMMARY:

Advocate for clients, obtain entitlements, coordinate transportationbetween ChangePoint and other service providers. The BHT/Case Manager is expected to cooperateas a team member in the provision of a therapeutic environment that encourageseach customer's emotional growth. Thisposition will be expected to maintain an acceptable level of productivity asmeasured by billable hours. This positonis expected to meet all standards for clinical documentation.

PRINCIPLEDUTIES/RESPONSIBILITIES:

• Adheres to personnel policies andcomply with agency requirements for ethical and professional behavior.
• Provides services to clients as a casemanager.
• Is responsible for all aspects of theclinical records, provides crisis services and assist with service coordinationfor the client.
• Engages and includes the client in thedevelopment and implementation of the treatment plan.
• Protects client confidentiality andpersonal rights.
• Keeps clear, concise and accuraterecords of clinical activity according to Policy and Procedures.
• Assists clients in obtainingentitlements and benefits pertaining to housing, income, health and othersupportive services, as needed
• Provides recreation, leisure , andpro-social skills for clients both individually and in groups
• Provides transportation as needed.
• Workwith other agencies to provide wrap services including going in the home and/orschool to prevent out of home placement
• Providesassertive outreach to clients who resist involvement or have difficultyaccessing services
• Establishesand maintains a working relationship with personnel and referral resources.
• Perform vocational screenings andevaluations
• Act as a liaison between client,Department of Vocational Rehabilitation, and employer.
• Provide job development and placementservices
• Provide community training sitedevelopment
• Coordinates and accompanies clients toPCP/Doctor appointments.
• Provides health promotion groupsincluding but not limited to hygiene, exercise, and nutrition.
• Mustmeet state standards for continued education.
• If qualified, providesrotating on-call coverage and update tx plans
• Thisposition requires positive and active support of the company, the client andthe co-worker.
• Promotesquality and safety to help maintain a safe and pleasant work environment,follows safety regulations, and actively contributes towards a safe workplace.
• Mustparticipate in quality management and quality improvement activities.
• Performsother duties as assigned by their supervisor or designee.

PRIMARYCONTACTS:

• Frequent interaction with clients and theirsupport system, usually their family.
• Interfaceas needed with peers and other clinical team's members.
• Collaboration,as appropriate, with other community resources/referral agencies, with thecustomer's consent.

POSITIONREQUISITES:

Qualifications and Experience

Required:

• High School Diploma
• plusfive (5) years Behavioral Health Experience for BHT case management level
• CurrentArizona Driver's License.
• Complywith a Drug Free workplace.
• Must be at least 21 years old.
• Knowledge and ability to define theneeds of the client served.
• ForThose Working With SMI
• 1. Knowledge ofsymptoms related to qualifying diagnosis.

2. Ability to identify and communicate signs ofregression and deterioration.

3. Knowledge of interventions to foster selfcare and ADL skill development.

ForThose Working With Children/Adolescent:

1. Knowledge and training in developmentstages and interface of

development with childhood disorder.

2. Knowledgeof Behavior Management and ability to develop age-

appropriate interventions.

3. Able to communicate at an age-appropriatelevel.

ForThose Working With Substance Abuse:

1. Able to identify signs and symptoms ofSubstance Abuse and Chemical

2. Knowledge of range of treatment fordependence including relapse,

prevention, strategies and self helpgroups.

3.Able to provide a diagnostic impression per DSM IV criteria for Substance

Abuse and Chemical Dependency.

4. Knowledgeof history of substance dependence and of the

biopsychosocial influences and effects ofdependencies.

ForThose Working With DD:

1.Knowledge of symptoms related to qualifying diagnosis.

2. Ability to identify and communicate signs ofregression and deterioration.

3. Knowledge of Article 9 (customer rights) ofState Requirements.

4.Knowledgeof Customer Intervention Techniques relative to self care and

Preferred:

• CPRand First Aid certification.
• Knowledgeof entitlement process and local resources.

Skills/Abilities

Required:

• Fluentin English, both verbally and in writing.
• Literate.
• Ableto effectively employ analytical and problem-solving skills.
• Able to prioritize, handle multipletasks with customer.
• Abilityto accurately complete difficult paperwork in a timely manner
  producing professional documents, charting incustomers charts, and record
  keepingusing TJC, NARBHA and DHS standards.

Preferred:

• Experienceand training in crisis intervention.
• Familiarwith psychotropic drugs and their side effects.

WORKINGCONDITIONS:

Physical Requirements

Ableto sit for extended periods of time.

Able to speak clearly in ordinaryconversation and phone communications.

Able to hear ordinary conversation andphone communications.

Emotional Capabilities

Able to work with customers who areemotionally distressed, in crisis.

Able to work with individuals who havebeen abused or perpetrated abuse.

Able to work with customers who abusesubstances.

Equipment Operation

Able to drive a vehicle.

Ableto operate general office equipment.

Environmental Conditions

Air conditioned and/or heated officesetting.

Accommodation(s)

Will accommodate as appropriate andreasonable.

CONFIDENTIALITYLEVEL:

Iunderstand that State and Federal Laws strictly prohibit unauthorized access,use, modification, disclosure, or destruction of confidential, sensitive orprotected health information. Penaltiesfor violation may include ChangePoint disciplinary action, includingtermination of employment, and/or criminal or civil action.