Case Manager

Mychangepoint; Arizona; Hybrid; USD 42,000 - 62,000; Full time

Job summary

ChangePoint is seeking a dedicated BHT/Case Manager to advocate for clients, coordinate entitlements, and arrange transportation between ChangePoint and service providers.

The role emphasizes collaborative teamwork, documenting clinical activity, and maintaining productivity through billable hours while delivering comprehensive supports to clients across behavioral health, housing, income, and health services.

Qualifications

• Fluent in English, both verbally and in writing.
• Literate and able to complete paperwork accurately.
• Analytical and problem-solving abilities required.
• Ability to prioritize and handle multiple tasks for customers.
• Proficient in producing professional documents and charting in customers’ charts.

Responsibilities

• Advocates for clients and provides case management services.
• Maintains clinical records and provides crisis services as needed.
• Coordinates transportation and services with ChangePoint and other providers.
• Engages clients in development and implementation of treatment plans.
• Assists clients in obtaining entitlements and benefits.
• Provides health promotion groups and psycho-social support.
• Works with multiple agencies to coordinate wrap services.

Skills

Fluent in English

Literate

Analytical skills

Multitasking

Documentation

Education

High School Diploma

Job description

SPECIALPOPULATION served by Case Manager:

SMI Children/Adolescent Substance Abuse DD

LINESOF AUTHORITY: This position is supervised by the ProgramDirector or their Designee. Unlessspecifically designated this position does not supervise other personnel. The position may require periodicparticipation in peer review activities.

POSITIONSUMMARY: Advocate for clients, obtain entitlements, coordinate transportationbetween ChangePoint and other service providers. The BHT/Case Manager is expected to cooperateas a team member in the provision of a therapeutic environment that encourageseach customer's emotional growth. Thisposition will be expected to maintain an acceptable level of productivity asmeasured by billable hours. This positionis expected to meet all standards for clinical documentation.

PRINCIPLEDUTIES/RESPONSIBILITIES:

• Adheres to personnel policies andcomply with agency requirements for ethical and professional behavior.
• Provides services to clients as a casemanager.
• Is responsible for all aspects of theclinical records, provides crisis services and assist with service coordinationfor the client.
• Engages and includes the client in thedevelopment and implementation of the treatment plan.
• Protects client confidentiality andpersonal rights.
• Keeps clear, concise and accuraterecords of clinical activity according to Policy and Procedures.
• Assists clients in obtainingentitlements and benefits pertaining to housing, income, health and othersupportive services, as needed
• Provides recreation, leisure , andpro-social skills for clients both individually and in groups
• Provides transportation as needed.
• Workwith other agencies to provide wrap services including going in the home and/orschool to prevent out of home placement
• Providesassertive outreach to clients who resist involvement or have difficultyaccessing services
• Establishesand maintains a working relationship with personnel and referral resources.
• Perform vocational screenings andevaluations
• Act as a liaison between client,Department of Vocational Rehabilitation, and employer.
• Provide job development and placementservices
• Provide community training sitedevelopment
• Coordinates and accompanies clients toPCP/Doctor appointments.
• Provides health promotion groupsincluding but not limited to hygiene, exercise, and nutrition.
• Mustmeet state standards for continued education.
• If qualified, providesrotating on-call coverage and update tx plans
• Thisposition requires positive and active support of the company, the client andthe co-worker.
• Promotesquality and safety to help maintain a safe and pleasant work environment,follows safety regulations, and actively contributes towards a safe workplace.
• Mustparticipate in quality management and quality improvement activities.
• Performsother duties as assigned by their supervisor or designee.

PRIMARYCONTACTS:

• Frequent interaction with clients and theirsupport system, usually their family.
• Interfaceas needed with peers and other clinical team's members.
• Collaboration,as appropriate, with other community resources/referral agencies, with thecustomer's consent.

POSITIONREQUISITES:

Qualifications and Experience

Required:

• High School Diploma
• plusfive (5) years Behavioral Health Experience for BHT case management level
• CurrentArizona Driver's License.
• Complywith a Drug Free workplace.
• Must be at least 21 years old.
• Knowledge and ability to define theneeds of the client served.
• ForThose Working With SMI
• 1. Knowledge ofsymptoms related to qualifying diagnosis.

2. Ability to identify and communicate signs ofregression and deterioration.

3. Knowledge of interventions to foster selfcare and ADL skill development.

ForThose Working With Children/Adolescent:

1. Knowledge and training in developmentstages and interface of

development with childhood disorder.

2. Knowledgeof Behavior Management and ability to develop age-

appropriate interventions.

3. Able to communicate at an age-appropriatelevel.

ForThose Working With Substance Abuse:

1. Able to identify signs and symptoms ofSubstance Abuse and Chemical

2. Knowledge of range of treatment fordependence including relapse,

prevention, strategies and self helpgroups.

3.Able to provide a diagnostic impression per DSM IV criteria for Substance

Abuse and Chemical Dependency.

4. Knowledgeof history of substance dependence and of the

biopsychosocial influences and effects ofdependencies.

ForThose Working With DD:

1.Knowledge of symptoms related to qualifying diagnosis.

2. Ability to identify and communicate signs ofregression and deterioration.

3. Knowledge of Article 9 (customer rights) ofState Requirements.

4.Knowledge of Customer Intervention Techniques relative to self care and

Preferred:

• CPRand First Aid certification.
• Knowledgeof entitlement process and local resources.

Skills/Abilities

Required:

• Fluentin English, both verbally and in writing.
• Literate.
• Ableto effectively employ analytical and problem-solving skills.
• Able to prioritize, handle multipletasks with customer.
• Abilityto accurately complete difficult paperwork in a timely manner
  producing professional documents, charting incustomers charts, and record
  keepingusing TJC, NARBHA and DHS standards.

Preferred:

• Experienceand training in crisis intervention.
• Familiarwith psychotropic drugs and their side effects.

WORKINGCONDITIONS:

Physical Requirements

Ableto sit for extended periods of time.

Able to speak clearly in ordinaryconversation and phone communications.

Able to hear ordinary conversation andphone communications.

Emotional Capabilities

Able to work with customers who areemotionally distressed, in crisis.

Able to work with individuals who havebeen abused or perpetrated abuse.

Able to work with customers who abusesubstances.

Equipment Operation

Able to drive a vehicle.

Able to operate general office equipment.

Environmental Conditions

Air conditioned and/or heated office setting.

Accommodation(s)

Will accommodate as appropriate and reasonable.

CONFIDENTIALITYLEVEL:

Iunderstand that State and Federal Laws strictly prohibit unauthorized access,use, modification, disclosure, or destruction of confidential, sensitive orprotected health information. Penaltiesfor violation may include ChangePoint disciplinary action, includingtermination of employment, and/or criminal or civil action.