Care Coordinator/Case Manager - Phoenix, AZ (Phoenix Clinic)

Intermountain Centers; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Intermountain Centers in Phoenix, AZ seeks a Care Coordinator to manage full health needs using an integrated case management model. You will assess, plan, implement, and monitor services, interfacing with members and their support networks.

The role emphasizes documentation, interdisciplinary collaboration, and adherence to policies, with required mobility for de-escalation and transportation as needed.

Qualifications

• Bachelor’s degree or higher in behavioral health, social work, or related field.
• Alternate: Associate’s degree with 2+ years related experience.
• Alternative: High school diploma with 4+ years behavioral health experience.

Responsibilities

• Observe members, listen to concerns, and record observations.
• Document concerns in clinical records per policy.
• Monitor health and safety of members and report concerns.
• Provide services and coordination based on member needs.
• Coordinate with primary care/therapists to support care plans.
• Maintain and update member records and treatment plans.
• Complete progress notes using billing codes and deadlines.
• Identify providers and resources across the continuum of care.
• Follow HIPAA policies and maintain PHI security.
• Possess mobility for de-escalation and related duties.

Skills

Observation

Documentation

Interdisciplinary collaboration

De-escalation techniques

Education

Bachelor’s degree in behavioral health or related field

Associate’s degree + 2 years related experience

High School diploma + 4 years behavioral health experience

Job description

GENERAL SUMMARY: In this role, the Care Coordinator will be responsible for utilizing an integrated case management model that includes assessment, planning, implementation, and monitoring. The Care Coordinator is responsible for the management of the member’s whole health and will provide the services and coordination that are needed/requested. The Care Coordinator will be responsible for encountering services within the Electronic Health Record.

JOB RESPONSIBILITIES:

• Observe members, listen to concerns, and record the observations.
• Document and/or report any areas of concerns related to the member’s behaviors/interactions in clinical records per policy.
• Supports agency’s mission, goals, and management decisions.
• Monitor the health and safety of members, the signs, and symptoms of their mental illness, reporting any concerns to the appropriate staff in accordance with reporting policies.
• Exhibits professionalism and positive role modeling for members, peers, and outside groups/visitors.
• Ability to accurately read, record and interpret information, including assessments, measures, and diagnostic criteria.
• Provide services and coordination based on member needs/requests.
• Work effectively with the member’s support system, and clinical/therapeutic groups.
• Act as an advocate and liaison for member’s access to resources to support service plan goals.
• Participates in individual and team supervisions as required by licensing, agency, funding source or as requested by supervisor.
• May be required to transport members in personal or company vehicles.
• Identify appropriate providers and facilities through the continuum of care and communicate with an interdisciplinary team to develop and maintain positive working relationships with members, families, and providers.
• Work collaboratively with primary care health care professionals and interdisciplinary team to offer individualized assistance with improving and maintaining quality member care.
• Maintain and update member records, including assessments and treatment plans.
• Develop “individual” service plans that are time specific and action oriented.
• Completes progress notes using the appropriate covered service billing codes and meets engagement/unit expectations.
• Completes all training required by licensing, agency, and funding source or as requested by supervisor.
• Explore community resources to seek alternative options.
• Monitor and evaluate the effectiveness of the individual service plan.
• Responsible for following any policies, procedures, and controls established by the organization, the HIPAA Privacy Officer, and/or the HIPAA Security Officer regarding access to, protection of, and the use of the PHI.
• Maintains an approved schedule, and acceptable level of attendance.
• This position requires the ability and mobility to perform physical de-escalation techniques as necessary, and to take and pass a physical de-escalation exam. This includes the ability to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist: to lift, carry, push, and/or pull a moderate amount of weight.
• Performs other related duties as assigned or necessary as they relate to the general nature of the position.

QUALIFICATIONS:

• Bachelor’s degree in a field related to behavioral health, social work etc. OR
• Associate’s degree in a field related to behavioral health, social work etc. AND 2-years related experience OR
• H.S diploma and 4 -years behavioral health related experience

REGULATORY:

• Minimum 18 years of age.
• DPS Level I fingerprint clearance (must possess upon hire and maintain throughout employment).
• CPR, First Aid, AED certification, if required (must possess upon hire and maintain throughout employment).
• Current, valid Arizona Driver’s License and 39-month Motor Vehicle Report and proof of vehicle registration liability insurance to meet insurance requirements, if required.
• Initial current negative TB test result, if required (Employer provides).