Case Manager Assistant - Medical Records & PI Support

Evolving Solution Services; Los Angeles (CA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Life insurance

Disability insurance

PTO 10-20 days (seniority)

14 Paid Holidays

Referral program

Job summary

The Capital Law Firm, P.C. in Los Angeles, CA is seeking a Case Manager Assistant to support Case Managers by gathering documents, coordinating medical records, and tracking case milestones. The role offers growth potential and comprehensive on-the-job training.

Responsibilities include coordinating doctor appointments, chasing missing records, and ensuring timely communications with clients. The position emphasizes organization, reliability, and teamwork in a dynamic personal injury practice.

Qualifications

• Strong hands-on experience with the Medical Records Coordination (MRC) process within a personal injury law firm.
• Previous experience overseeing, supervising, or coordinating a medical records team is highly preferred.
• Demonstrated experience managing high-volume medical records and billing requests while maintaining strong organization and attention to detail.
• Knowledge of medical records retrieval, medical billing, provider follow-up, authorizations, HIPAA-related requirements, and personal injury case workflows.
• Ability to track multiple cases and outstanding medical records requests simultaneously while meeting deadlines.
• Strong leadership, communication, follow-up, and problem-solving skills.
• Experience with case management software and document management systems is preferred.
• Ability to identify missing or incomplete medical documentation and take appropriate action to obtain it.
• Bilingual English/Spanish is a plus.

Responsibilities

• Support Case Managers with scheduling doctors, reminders to clients, and arranging transportation.
• Open all claims of incoming cases and perform essential follow-ups.
• Run PL Searches and obtain 1P DEC Page as needed.
• Follow up on liability with 3P and with 1P regarding coverage/DEC Page.
• Send SR1 and SR19 as needed and manage property damage communications.
• Obtain witness statements and videos; gather investigative information for cases.
• Scan and save documents to the firm’s system and maintain case databases.
• Communicate with clients when Case Manager is unavailable.

Skills

MRC process

Case management software

Document management

HIPAA compliance

Attention to detail

Leadership

Bilingual English/Spanish

Tools

Case management software

Document management systems

Job description

The Capital Law Firm, P.C. in Los Angeles, CA is seeking a Case Manager Assistant to support Case Managers by gathering documents, coordinating medical records, and tracking case milestones. The role offers growth potential and comprehensive on-the-job training.

Responsibilities include coordinating doctor appointments, chasing missing records, and ensuring timely communications with clients. The position emphasizes organization, reliability, and teamwork in a dynamic personal injury practice.