Case Manager Assistant

Evolving Solution Services; Los Angeles (CA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Life insurance

Disability insurance

PTO 10-20 days (seniority)

14 Paid Holidays

Referral program

Job summary

The Capital Law Firm, P.C. in Los Angeles, CA is seeking a Case Manager Assistant to support Case Managers by gathering documents, coordinating medical records, and tracking case milestones. The role offers growth potential and comprehensive on-the-job training.

Responsibilities include coordinating doctor appointments, chasing missing records, and ensuring timely communications with clients. The position emphasizes organization, reliability, and teamwork in a dynamic personal injury practice.

Qualifications

• Strong hands-on experience with the Medical Records Coordination (MRC) process within a personal injury law firm.
• Previous experience overseeing, supervising, or coordinating a medical records team is highly preferred.
• Demonstrated experience managing high-volume medical records and billing requests while maintaining strong organization and attention to detail.
• Knowledge of medical records retrieval, medical billing, provider follow-up, authorizations, HIPAA-related requirements, and personal injury case workflows.
• Ability to track multiple cases and outstanding medical records requests simultaneously while meeting deadlines.
• Strong leadership, communication, follow-up, and problem-solving skills.
• Experience with case management software and document management systems is preferred.
• Ability to identify missing or incomplete medical documentation and take appropriate action to obtain it.
• Bilingual English/Spanish is a plus.

Responsibilities

• Support Case Managers with scheduling doctors, reminders to clients, and arranging transportation.
• Open all claims of incoming cases and perform essential follow-ups.
• Run PL Searches and obtain 1P DEC Page as needed.
• Follow up on liability with 3P and with 1P regarding coverage/DEC Page.
• Send SR1 and SR19 as needed and manage property damage communications.
• Obtain witness statements and videos; gather investigative information for cases.
• Scan and save documents to the firm’s system and maintain case databases.
• Communicate with clients when Case Manager is unavailable.

Skills

MRC process

Case management software

Document management

HIPAA compliance

Attention to detail

Leadership

Bilingual English/Spanish

Tools

Case management software

Document management systems

Job description

The Capital Law Firm, P.C. is a premier personal injury law firm based in Los Angeles, CA. We are deeply committed to securing justice for individuals and communities, offering compassionate yet aggressive representation in personal injury litigation. With years of experience handling complex legal cases, we pride ourselves on delivering outstanding results for our clients. Our team of skilled attorneys combines expert legal knowledge with a client-first approach, ensuring that each case receives the attention it deserves. Dedicated to meeting the diverse needs of our clientele, we are recognized for our unwavering dedication to achieving favorable outcomes for clients across California.

OurgrowingfirmislookingforaCase Manager Assistantto work directly with our Case Managers in retrieving all necessary documents for new and existing cases. Specific responsibilities may vary depending on the assigned task needed. Core duties and responsibilities include the following, other tasks may be assigned along the way. This position has a high potential for growth within the firm. We will provide training as needed.

Key Responsibilities:

• Support Case Managers – assist with scheduling doctors’ appointment, sending reminders to client’s regarding upcoming appointments, and setting up transportation as needed.
• Open all claims of incoming cases.
• Run PL Searches as needed.
• Obtain 1P DEC Page.
• FU with 3P regarding liability.
• Follow up with 1P regarding coverage and DEC Page.
• Send out SR1 and SR19 as needed.
• Handle Property Damage with the clients and make sure the client is made whole regarding their lost property.
• Obtain witness statements and videos as needed.
• Run any investigative searches as needed for the case i.e. PL, Policy Search, TLO, ISO
• Scan and save documentation needed for the case to the firm's system
• Send correct letters to clients
• Request police reports on behalf of clients
• Maintain communication with clients when the case manager is out or busy with another call
• General office support & tasks as needed
• Build and maintain case database

Qualifications:

• Stronghands-onexperiencewiththeMedicalRecordsCoordination(MRC)processwithinapersonalinjurylawfirm.
• Previousexperienceoverseeing,supervising,orcoordinatingamedicalrecordsteamishighlypreferred.
• Demonstratedexperiencemanaginghigh-volumemedicalrecordsandbillingrequestswhilemaintainingstrongorganizationandattentiontodetail.
• Knowledgeofmedicalrecordsretrieval,medicalbilling,providerfollow-up,authorizations,HIPAA-relatedrequirements,andpersonalinjurycaseworkflows.
• Abilitytotrackmultiplecasesandoutstandingmedicalrecordsrequestssimultaneouslywhilemeetingdeadlines.
• Strongleadership,communication,follow-up,andproblem-solvingskills.
• Experiencewithcasemanagementsoftwareanddocumentmanagementsystemsispreferred.
• Abilitytoidentifymissingorincompletemedicaldocumentationandtakeappropriateactiontoobtainit.
• Bilingual English/Spanish is a plus.
• $28-$35perhour(DOE)
• 401(k)
• Healthinsurance
• Visioninsurance
• Lifeinsurance
• Disabilityinsurance
• 10to20daysofPTObasedonseniority
• 14PaidHolidays
• Referralprogram

We are an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, termination, leave of absence, compensation, benefits, training, as well as disciplinary action. We make hiring decisions based solely on qualifications, merit, and business needs at the time.