Case Manager Assistant: Intake & Admin Support

Shawnee Health; Carterville (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Employer and Voluntary Paid Life

Employer Paid Long Term Disability

Voluntary Short-Term Disability

Accident Insurance

Critical Illness Insurance

Flexible Spending Account

Dependent Care Account

Job summary

Shawnee Health is seeking a Case Manager Assistant for the Carterville area to support the Administrative Social Services Supervisor. The role involves answering calls, guiding clients, conducting intake interviews, verifying eligibility, and maintaining organized records.

Responsibilities include data entry, communication with external agencies, and attending trainings. A business office procedures course and a degree in business/office management are preferred, with competitive benefits and

Qualifications

• Training course in business office procedures/ secretarial duties with excellent communication skills both written and verbal required.

Responsibilities

• Answers telephones, provides information on services, takes messages and transmits messages to appropriate personnel in a timely manner.
• Meets and greets the public in person and by telephone. Interacts with outside agencies regularly.
• Conducts intake interviews utilizing program specific intake forms and processes.
• Verifies participant’s status in State of Illinois data base prior to assessment authorization when necessary.
• Maintains filing system on a daily basis including file setup, cross referencing, terminating and purging files.
• Copies and mails pertinent documents.
• Provides administrative management of participant services including provider and participant specific issues.
• Performs data entry into assigned data base. Attends in-service and required training sessions both locally and out-of-area.

Skills

Excellent communication skills

Education

Associate’s or Bachelor’s Degree in business/office management

Job description

Shawnee Health is seeking a Case Manager Assistant for the Carterville area to support the Administrative Social Services Supervisor. The role involves answering calls, guiding clients, conducting intake interviews, verifying eligibility, and maintaining organized records.

Responsibilities include data entry, communication with external agencies, and attending trainings. A business office procedures course and a degree in business/office management are preferred, with competitive benefits and