Case Manager Assistant

InnovaCare Health Inc.; Haines City (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

InnovaCare Health in Florida seeks an administrative liaison to support care management by coordinating communications among caregivers and clinics. This role ensures patient advocacy and accessibility to the care team, helping manage care plans and patient needs.

You will participate in daily huddles, assist with task-driven outreach, and help with scheduling, paperwork, and coordination across hospitals, SNFs, LTACs, and home health services.

Qualifications

• College degree or completion of college courses in healthcare, care management, or similar focus.

Responsibilities

• Facilitate communication between caregivers to advocate for the patient.
• Be accessible to the care management team, clinics, and clinicians served.
• Participate in daily clinic routines and care plan coordination.
• Support case managers and clinic staff with daily outreach and tasks.
• Confirm medication adherence and attendance at specialist appointments.
• Assist with paperwork from hospitals, SNFs, LTACs, and home health services.

Skills

Communication skills

Healthcare knowledge

Education

College degree

Job description

InnovaCare Management Services Company, LLC

InnovaCare Health operates more than 40 clinics throughout Florida and Texas and is recognized as a leader in transforming how care is delivered. Our physician led model blends clinical expertise, advanced technology, and a commitment to personalized, coordinated care that puts patients at the center of every decision. Our impact extends beyond our clinic walls through public health education, outreach, and philanthropic efforts that strengthen the well‑being of the communities we call home. As we continue to grow, we invite passionate individuals to explore opportunities with InnovaCare Health and join us in improving the lives of those we care for each day.

Why Join InnovaCare Health:

Our Philosophy: We don’t just treat conditions; we care for people. We empower patients through education, partnership, and compassionate support. Our whole‑person, high‑touch approach looks beyond symptoms to understand each patient’s full health picture, physical, emotional, and social. We emphasize proactive prevention through screenings, vaccinations, and early detection to help patients stay healthy and active.

Our Model of Care: We’re committed to building strong, lasting relationships with our patients. Every visit, conversation, and care plan is designed to support long‑term health, independence, and quality of life. As a one‑stop shop for care, our providers are trained to treat multiple conditions and guide patients through every stage of their health journey.

We are deeply rooted in the communities we serve, partnering with local organizations, supporting families, and ensuring every patient feels seen, supported, and cared for. Our teams live and work in the same neighborhoods as our patients, and that connection fuels our mission.

Job Summary

This position is primarily responsible for facilitating communication between different caregivers in the advocacy of the patient. This position requires the individual to be assessable to the care management team, and to the clinics and clinicians they serve.

Essential Job Functions

• Provides administrative support to case manager and clinic team by:
• Reviewing daily schedules to identify high-cost patients
• Participate in daily clinic morning huddles
• Participate in weekly UM/CM rounds

Essential Job Functions

• Participate in daily clinic morning huddles
• Perform task-driven outreach according to plan of care
• Schedules follow up appointments after ED events
• Send letters / reminder for patients not seen not established
• Follow up with other teams for pending tasks completeness
• Provides Tier Two patient outreach for short term case management
• Follows up on referral/ DME / specialists visits completeness with patients
• Assists with required paperwork from hospitals. SNFs. LTAC, Home health
• Tuck in calls to real time rising risk patients
• Assists case manager and clinic staff with daily outreach for specific tasks
• Confirm medication is being taken
• Confirm patient attended specialist appointment and update goals
• Confirm patient has received DME, HHC or any resources outlines in the plan of care

Minimum Required Education, Experience & Skills

• College degree or completion of college courses in healthcare, care management, or similar focus.
• Medical Assistant, health coaching, or care management prior experience preferred

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.