Case Manager Assistant

ICH0102 InnovaCare Management Services Company, LLC; Haines City (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

InnovaCare Health in Florida and Texas is seeking a Care Coordinator who will facilitate communication between caregivers to advocate for patients. The role requires responsiveness to the care management team and clinics served.

The successful candidate will participate in daily huddles, support plans of care, and perform outreach activities while ensuring timely follow-up on referrals, tests, and medications.

Qualifications

• College degree or completion of college courses in healthcare, care management, or similar focus.
• Medical Assistant, health coaching, or care management prior experience preferred

Responsibilities

• Reviewing daily schedules to identify high-cost patients.
• Participate in daily clinic morning huddles.
• Perform task-driven outreach according to plan of care.
• Follow up with other teams for pending tasks completeness.

Skills

Care management experience

Communication skills

Care coordination

Education

College degree in healthcare or related field

Job description

InnovaCare Management Services Company, LLC InnovaCare Health operates more than 40 clinics throughout Florida and Texas and is recognized as a leader in transforming how care is delivered. Our physician led model blends clinical expertise, advanced technology, and a commitment to personalized, coordinated care that puts patients at the center of every decision. Our impact extends beyond our clinic walls through public health education, outreach, and philanthropic efforts that strengthen the well‑being of the communities we call home. As we continue to grow, we invite passionate individuals to explore opportunities with InnovaCare Health and join us in improving the lives of those we care for each day.

Why Join InnovaCare Health:

Our Philosophy: We don’t just treat conditions; we care for people. We empower patients through education, partnership, and compassionate support. Our whole‑person, high‑touch approach looks beyond symptoms to understand each patient’s full health picture, physical, emotional, and social. We emphasize proactive prevention through screenings, vaccinations, and early detection to help patients stay healthy and active. Our Model of Care: We’re committed to building strong, lasting relationships with our patients. Every visit, conversation, and care plan is designed to support long‑term health, independence, and quality of life. As a one‑stop shop for care, our providers are trained to treat multiple conditions and guide patients through every stage of their health journey. We are deeply rooted in the communities we serve, partnering with local organizations, supporting families, and ensuring every patient feels seen, supported, and cared for. Our teams live and work in the same neighborhoods as our patients, and that connection fuels our mission.

Job Summary

This position is primarily responsible for facilitating communication between different caregivers in the advocacy of the patient. This position requires the individual to be assessable to the care management team, and to the clinics and clinicians they serve.

Essential Job Functions

• Reviewing daily schedules to identify high-cost patients
• Participate in daily clinic morning huddles
• Participate in weekly UM/CM rounds
• Perform task-driven outreach according to plan of care
• Schedules follow up appointments after ED events
• Send letters / reminder for patients not seen not established
• Follow up with other teams for pending tasks completeness
• Provides Tier Two patient outreach for short term case management
• Follows up on referral/ DME / specialists visits completeness with patients
• Assists with required paperwork from hospitals.
• SNFs.
• LTAC,
• Home health
• Tuck in calls to real time rising risk patients
• Assists case manager and clinic staff with daily outreach for specific tasks
• Confirm medication is being taken
• Confirm patient attended specialist appointment and update goals
• Confirm patient has received DME, HHC or any resources outlines in the plan of care

Minimum Required Education, Experience & Skills

• College degree or completion of college courses in healthcare, care management, or similar focus.
• Medical Assistant, health coaching, or care management prior experience preferred

Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

The foundation for InnovaCare was laid in 1998 when President and CEO Richard Shinto, M.D., founded North American Medical Management (NAMM) in California. Since then, InnovaCare Health has continuously evolved and innovated to remain at the forefront of healthcare and deliver cutting‑edge solutions to our physicians and team members, patients, and their families.

Across InnovaCare, we are united by a shared mission, vision, and values. Our growing company strives to make every member of our diverse team feel fulfilled and valued through their work.

Our mission is to transform the lives of the people we serve through compassionate, high‑quality care, innovative solutions, and trusted partnerships as we vision a new definition of the standard of excellence in healthcare. Today, InnovaCare operates more than 30 clinics and is recognized as a leader in transforming care delivery. Our approach combines physician‑led care models with cutting‑edge technology and a focus on personalized, coordinated care to empower providers to succeed in some of healthcare's most challenging environments.