Shelter Shift Supervisor (58082)

Phoenix House; Hempfield Township (Westmoreland County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

100% employer‑paid medical insurance

Paid holidays

Paid vacation

403(b) retirement plan

Tuition reimbursement

Wellness time

Pet insurance

Legal support

Competitive wages

Job summary

Phoenix House is seeking a dedicated Shelter Shift Supervisor for our Jamaica, NY site. You will lead Residential Aide staff, oversee daily operations, and respond to crises with professionalism while connecting clients to health, housing, and community services in NYS.

The role offers a full-time schedule Sunday-Thursday, 2:00 PM–11:00 PM EST, with a focus on safety, stability, and compassionate support for individuals working toward recovery and independence.

Qualifications

• High School diploma required.
• Minimum two years’ experience in social service.
• Bilingual in Spanish, preferred.

Responsibilities

• Oversee and assign job tasks to Residential Aide staff.
• Assist residential aides with daily activities and crisis management.
• Assist case managers in connecting clients with NYS healthcare, mental health, and housing services.
• Attend staff meetings and required training.
• Maintain client files and data in systems.
• Assist with quality assurance reports and safety inspections.
• Other duties within scope.

Skills

Leadership

Crisis management

Communication

Teamwork

Judgment

Empathy

Professional boundaries

Cultural awareness

Education

High School diploma

Job description

Summary

We are seeking a qualified and capable Shelter Shift Supervisor at our location in Jamaica, NY. This is a full‑time position with the following schedule: Sunday‑Thursday, 2:00 PM‑11:00 PM EST.

The Shelter Shift Supervisor plays a key leadership role in maintaining a safe, structured, and supportive residential environment for individuals working toward greater stability and independence.

This position provides daily supervision and direction to Residential Aide staff, supports effective shift operations, and responds to client needs and crisis situations with professionalism, sound judgment, and compassion. Working closely with case managers and other program staff, the Shelter Supervisor helps connect clients with essential healthcare, mental health, housing, and community‑based services throughout New York State. This is an ideal opportunity for a dependable, collaborative leader committed to supporting vulnerable populations and advancing the mission of Phoenix House of New York.

About Us

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values—Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking—guide our approach, ensuring each person receives evidence‑based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.

What We Offer

At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well‑being, and work‑life balance. Here are some of our perks:

• (10) Paid Holidays
• Paid vacation, sick time, personal, and wellness time
• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
• Pet insurance, legal support, and other supplemental insurance
• A generous tuition reimbursement program
• 403(b) retirement plan
• Competitive wages and more...
• Phoenix House of NY is proudly offering 100% employer‑paid medical insurance for all eligible employees and their dependents!***

Essential Duties

• Oversee and assign job tasks to Residential Aide staff.
• Assist residential aides with daily activities, as well as intervening in crisis management.
• Assist case managers in helping clients identify appropriate programs such as healthcare, mental health, and housing services within NYS.
• Attend staff meetings, case conferences, and required training, in accordance with program guidelines.
• Establish and maintain client files in accordance with internal, local, state, and federal requirements and enter data in computerized systems.
• Assist with quality assurance quarterly reports (i.e., fire drills, in‑service training, safety inspections, satisfaction surveys, building and vehicle reports, etc.).
• Other duties as assigned within job scope.

Qualifications

REQUIRED EDUCATION

• High School diploma

Required Experience

• Minimum two years’ experience working in social service.
• Bilingual in Spanish, preferred.

COMPETENCIES (KSAs)

• Ethical Practices
• Judgment
• Rapport Building
• Emotional Intelligence
• Empathy
• Professional Boundaries
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity

WORK ENVIRONMENT

• This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear.
• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.