Case Manager

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 68,000 - 90,000; Full time

Job summary

Henry Ford Health in Michigan seeks a skilled Case Manager to join our patient-centered team. You will collaborate with hospital and specialty care teams to identify needs, coordinate utilization of services, and advocate for patients and families across the care continuum.

The role emphasizes discharge planning, safe transitions, and coordination of care to improve outcomes and patient safety while aligning with evidence-based guidelines and organizational standards.

Qualifications

• Bachelor's in nursing or Master's in Social Work required.
• Minimum 3 years of clinical experience.
• Strong communication, customer service, and documentation skills.

Responsibilities

• Coordinate discharge planning to ensure safe transitions.
• Assess and plan care to meet patient and family needs.
• Advocate for patients and connect to community resources.

Skills

Verbal communication

Written communication

Customer service

Analytical thinking

Problem solving

Organization skills

Compassion

Advocacy

Education

Bachelor's degree in nursing

Master's degree in Social Work

Tools

Computer skills

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

GENERAL SUMMARY:

The Case Manager is a member of the hospital or specialty-based patient-centered care team or treatment team responsible for the collaborative practices of identification, assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual's and family's health care needs. The goals of the case manager are to promote patient safety, quality of care and cost-effective outcomes. The case manager provides effective discharge planning services that support a safe transition to the next level of care and addresses the needs of patients who have experienced a critical event or diagnosis that requires management strategies to optimize health outcomes along the care continuum.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's degree in nursing or Master's degree in Social Work
• Minimum 3 years of clinical experience
• Excellent verbal communication and written documentation skills
• Excellent customer service and interpersonal skills with ability to interact with internal and external customers at all organizational levels
• Strong problem-solving, analytical, and decision-making skills
• Strong computer skills and technical knowledge
• Knowledge of preventive service guidelines, clinical practice guidelines, and behavior change theory
• Knowledge of Medicare and Medicaid regulations and case management principles
• Knowledge of medical ethics and legal implications related to case management
• Understanding of social determinants of health and their impact on patient wellbeing
• Demonstrated ability to facilitate community resources to meet the needs of diverse populations
• Strong organizational, planning, and implementation skills with ability to manage multiple complex patient needs simultaneously
• Strong sense of compassion with ability to successfully advocate for patients and their families

Experience Preferred

• Experience in discharge planning
• Experience in home health care
• Experience in rehabilitative medicine
• Experience in managed care

Certifications/Licensures Required

• Registered Nurse (RN) license with valid, unrestricted State of Michigan licensure, OR
• Licensed Master Social Worker (LMSW) with valid, unrestricted State of Michigan licensure

Certifications Preferred

• Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC)
• Accredited Case Manager (ACM) by the American Case Management Association