Case Manager - Full Time - Days - West Bloomfield

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Henry Ford Health is seeking a Case Manager for the West Bloomfield area to join a hospital-based patient-centered care team. You will lead identification, assessment, planning, facilitation, care coordination, and advocacy to meet patient and family health care needs and promote safe transitions across the care continuum.

The ideal candidate has a nursing or social work background with 3+ years of clinical experience, strong communication, and expertise in discharge planning and care

Qualifications

• Bachelor's degree in nursing or Master's in Social Work.
• Minimum 3 years of clinical experience.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities across all organization levels.
• Strong problem-solving, analytical, and decision-making skills; proficient computer skills.
• Experience with discharge planning, home health care, rehabilitative medicine, or managed care preferred.
• Knowledge of preventive service guidelines, clinical practice guidelines, and case management principles.
• Knowledge of medical ethics and legal aspects of case management.
• Understanding of social determinants of health and facilitating community resources.

Responsibilities

• Identify, assess, plan, facilitate, and advocate for patient care options and services.
• Coordinate care to ensure safe transitions and optimal health outcomes.
• Collaborate with care teams to meet patient and family needs across the care continuum.

Skills

Communication

Discharge planning

Care coordination

Analytical thinking

Documentation

Education

Bachelor's in Nursing

MSW or Master’s in Social Work

Tools

Electronic Health Records

Job description

General Summary

The Case Manager is a member of the hospital or specialty-based patient-centered care team or treatment team responsible for the collaborative practices of identification, assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual's and family's health care needs. The goals of the case manager are to promote patient safety, quality of care and cost-effective outcomes. The case manager provides effective discharge planning services that support a safe transition to the next level of care and addresses the needs of patients who have experienced a critical event or diagnosis that requires management strategies to optimize health outcomes along the care continuum.

Education/Experience Required

• Bachelor's degree in nursing or a Master's degree of Social Work
• Minimum (3) three years of clinical experience
• Excellent verbal communication and written documentation skills
• Excellent customer service and interpersonal skills including the ability to interact with internal and external customers and all levels of the organization
• Strong problem-solving, analytical, and decision-making skills. Strong computer skills and knowledge
• Experience in discharge planning, home health care, rehabilitative medicine, or managed care preferred
• Knowledge of preventive service guidelines, clinical practice guidelines, behavior change theory, Medicare and Medicaid regulations and case management principles
• Knowledge of medical ethics and legal implications related to case management
• Understanding of social determinants of health and their impact on a patient's wellbeing. Well versed in facilitating community resources to meet the needs of diverse populations
• Strong organizational, planning and implementation skills with the ability to handle multiple complex patients¿ needs simultaneously
• Strong sense of compassion with the ability to successfully advocate for patients and their families

Certifications/Licensures Required

• Registered Nurse (RN) or a Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license
• Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) or Accredited Case Manager (ACM) by the American Case Management Association preferred

Additional Information

• Organization: Henry Ford West Bloomfield Hospital
• Department: HFWB Case Management
• Shift: Day Job
• Union Code: Not Applicable