Case Manager

Henry Ford Health; Clinton Charter Township (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Henry Ford Health is seeking a Case Manager to join its patient-centered care team. You will coordinate identification, assessment, planning, facilitation, care transitions, and advocacy to meet individual health needs.

The role emphasizes patient safety, quality of care, and cost-effective outcomes, with discharge planning support for safe transitions across care settings and collaboration with multidisciplinary teams.

Qualifications

• Bachelor's degree in Nursing or Master's degree in Social Work.
• Minimum 3 years of clinical experience.
• Experience in discharge planning, home health care, rehabilitative medicine, or managed care (preferred).

Responsibilities

• Identify, assess, plan, facilitate, care coordination, evaluation and advocacy for services to meet health care needs.
• Promote patient safety, quality of care and cost-effective outcomes.
• Provide effective discharge planning services for safe transitions across care settings.
• Collaborate with multidisciplinary teams and internal/external stakeholders.

Skills

Verbal communication

Written documentation

Customer service

Interpersonal skills

Problem-solving

Digital literacy

Care coordination

Education

Bachelor's degree in Nursing

Master's degree in Social Work

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Job Description

GENERAL SUMMARY:

The Case Manager is a member of the hospital or specialty-based patient-centered care team or treatment team responsible for the collaborative practices of identification, assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual's and family's health care needs. The goals of the case manager are to promote patient safety, quality of care and cost-effective outcomes. The case manager provides effective discharge planning services that support a safe transition to the next level of care and addresses the needs of patients who have experienced a critical event or diagnosis that requires management strategies to optimize health outcomes along the care continuum.

Qualifications

EDUCATION REQUIRED:

• Bachelor's degree in Nursing or Master's degree in Social Work

EXPERIENCE REQUIRED:

• Minimum 3 years of clinical experience
• Experience in discharge planning, home health care, rehabilitative medicine, or managed care (preferred)

SKILLS & COMPETENCIES:

• Excellent verbal communication and written documentation skills
• Excellent customer service and interpersonal skills with ability to interact with internal and external customers at all organizational levels
• Strong problem-solving, analytical, and decision-making skills
• Strong computer skills and technical knowledge
• Strong organizational, planning, and implementation skills with ability to manage multiple complex patient needs simultaneously
• Strong sense of compassion with ability to advocate effectively for patients and families

KNOWLEDGE & EXPERTISE:

• Knowledge of preventive service guidelines and clinical practice guidelines
• Knowledge of behavior change theory
• Knowledge of Medicare and Medicaid regulations and case management principles
• Knowledge of medical ethics and legal implications related to case management
• Understanding of social determinants of health and their impact on patient wellbeing
• Proficiency in facilitating community resources to meet diverse population needs

CERTIFICATIONS/LICENSURES REQUIRED:

• Registered Nurse (RN) license or Licensed Master Social Worker (LMSW) license with valid, unrestricted State of Michigan licensure
• Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) or Accredited Case Manager (ACM) by the American Case Management Association (preferred)