Case Manager

The Salvation Army; Upper Emilie (PA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid time off (holidays, personal days

Employer funded Pension Plan

Health care coverage

Supplemental insurance plans

Flexible Spending Accounts

Public Student Loan Forgiveness (PSLF)

Job summary

The Salvation Army in Levittown, PA seeks a Case Manager to oversee all casework. This full-time role runs Mon–Fri, 9:00 am–4:00 pm, with an hourly wage of $22.00 and 75 Non-Exempt. The position reports to the Corps Officer and requires immediate availability.

Responsibilities include client assessments, confidentiality, collaboration with local agencies, and managing social service programs. Applicants must have a Human Services degree or 5+ years of relevant experience and PA clearances.

Qualifications

• Human Services degree or minimum five years’ experience with diverse populations.
• Strong time management skills.
• Strong written and verbal communication.
• Ability to learn new databases for improved documentation.
• Ability to make judgement calls in the absence of the Officers.
• Computer literate including Microsoft 365, Outlook, Word, Excel, SharePoint and Teams.
• Valid PA driver’s license.
• Mandated Reporter training per PA Act 153 with recurrent training.
• Meets PA Act 153 child protection clearances (three checks).
• Supports the mission of The Salvation Army.

Responsibilities

• Interviews clients for comprehensive baseline assessments of needs and profiles.
• Secure confidential storage of all client records and confidentiality.
• Assist clients and track trends to meet needs at the site.
• Collaborate with local agencies to offer life skills classes (budgeting, cooking, parenting).
• Maintain Community Providers spreadsheet and coordinate with agencies.
• Work with Food Service Specialist in the food pantry and intake forms.
• Maintain monthly social services spreadsheets and TEAMS/SharePoint updates.
• Submit monthly statistics by the first Thursday for Advisory Board.
• Lead the Best Foot Forward back-to-school program with budgeting and scheduling.
• Coordinate with Corps Officers to seek outside funding for social services.
• Maintain Assistance programs (Utilities, Rent/Mortgage, heating, vouchers).
• Assist Christmas applications with Corps Officer and Christmas Coordinator.
• Support Toy Shop and direct pastoral concerns as requested.

Skills

Time management

Written communication

Verbal communication

Database literacy

Judgement under Officers

Microsoft 365

SharePoint

Teams

Outlook

Word

Excel

Education

Human Services degree

5+ years experience with diverse populations

Tools

Microsoft 365 Suite

Outlook

Word

Excel

SharePoint

Teams

Job description

Overview

Title: Case Manger

Location: Levittown PA; 215 Appletree Drive

Reports To: Corps Officer (CO)

Availability: Immediate

Schedule: Full-Time; Mon-Friday; 9:00am to 4:00 pm

Salary and Grade:$22.00 per hour; 75 Non-Exempt

The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low-cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a good purpose!

Position Overview: Responsible for all casework at the Levittown Salvation Army.

Responsibilities

Description of Position:

The case manager is a position that requires an individual who has a passion to assist a diverse population of individuals and families seeking assistance, to assist them in experiencing success and transformation through difficult times. This individual must have an increasing ability to work independently, a desire to develop a vision for potential housing program in collaboration with the Corps Officers. Willingness to refer pastoral care needs to Officer/Pastor. They must be alert to the ever-changing needs of social services in the community and be willing to adapt to those needs. Casework will require both day-to-day urgent casework and intentional case management of 4-6 clients in the most need for best success, tracking the same through the Community Service Module. This individual must have a desire to understand and uphold the mission of The Salvation Army.,

The above list of job duties is not exclusive or exhaustive, and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

LIST DUTIES

• Interviews clients for comprehensive baseline assessments of needs, diagnostic, and profile of household.
• Secure confidential storage of all client records and maintain confidentiality of client information at all times.
• Assist clients in the best manner possible, tracking trends to consider other needs we may be able to meet at our site.
• Collaborate with local businesses/ agencies to offer life skills classes as beneficial to TSA cliental. Such as budgeting, cooking, parenting classes or senior drop in.
• Keep local agencies aware of services we provide, maintain the Community Providers spreadsheet for collaborating with agencies
• Work with the Food Service Specialist in food pantry, specifically with annual intake form and when Food Services Specialist is out of office.
• Maintain monthly Social Services spreadsheet for ease of tracking and reporting on TEAMS/SharePoint – to be updated on a weekly basis.
• Complete input of all monthly statistics by 1st Thursday monthly for Advisory Board reporting
• Take the lead on the Best Foot Forward Shoe back to school program to children in need – maintaining a budget, taking applications, sharing with schools/agencies, setting up the schedule, attending events
• Work with Corps Officers to file requests for outside funding sources that will directly benefit social services. Following guidelines for processing and reporting for the same.
• Maintain Assistance programs including but not limited to the following:
  • Utilities, Rent/Mortgage, heating, furniture vouchers (furniture or clothing)
• Work closely with Corps Officer and Christmas Coordinator in processing Christmas Applications.
• Assist in Toy Shop as time permits while still offering appointments.
• Be willing to direct pastoral concerns to the PC team, Officer sharing vital information with the CO’s as clients request.

Qualifications

Requirements:

• Human Services degree or minimum five years’ experience in working day to day with a diverse population of individuals, including at risk populations
• Strong time management skills
• Strong written and verbal communication
• Ability to learn new databases for improved documentation
• Ability to make judgement calls in the absence of the Officers
• Computer literate including and understanding or willingness to learn Microsoft 365, Outlook, Word, Excel, SharePoint and Teams
• Valid PA driver’s license
• As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 with recurrent training required every five years thereafter.
• Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.
• Must have an understanding of and support for the Mission of The Salvation Army.

No Phone Calls Please.

Released by the Divisional Human Resources Department on 10/18/2026_____________________________________________________________

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

The Salvation Army’s Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ

and to meet human needs in His name without discrimination

Requisition No. 2694