Case Manager

The Salvation Army Eastern Territory; Levittown (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid time off (holidays, personal days

Vacation time and sick time

Employer funded Pension Plan

Health care coverage with low premiums

Flexible Spending Accounts

Public Service Loan Forgiveness (PSLF)

Job summary

The Salvation Army in Levittown is seeking a full-time Case Manager to oversee casework for diverse clients, coordinating housing support and access to services. You will maintain confidential files, document trends, and collaborate with local agencies to provide life skills classes and referrals.

The role requires a Human Services degree or equivalent experience, strong communication, and the ability to work independently while aligning with the Army’s mission.

Qualifications

• Human Services degree or minimum five years’ experience working day to day with a diverse population, including at-risk populations.
• Strong time management skills.
• Strong written and verbal communication skills.
• Ability to learn new databases for improved documentation.
• Ability to make judgement calls in the absence of Officers.
• Computer literate including willingness to learn Microsoft 365, Outlook, Word, Excel, SharePoint and Teams.
• Valid PA driver’s license.
• As a Mandated Reporter, must provide proof of training per PA Act 153 with yearly refresh.
• Meets PA Act 153 child protection clearances (PAPO, FBI, etc.).
• Supports The Salvation Army mission.

Responsibilities

• Interviews clients for baseline assessments of needs and household profiles.
• Secure confidential storage of client records and maintain confidentiality at all times.
• Assist clients and track trends to meet at-site needs.
• Collaborate with local agencies to offer life skills classes (budgeting, cooking, parenting, senior drop-in).
• Maintain Community Providers spreadsheet for collaborations.
• Work with Food Service Specialist on intake forms and coverage.
• Maintain monthly statistics via TEAMS/SharePoint and update weekly.
• Lead Best Foot Forward shoe program budgeting, applications, scheduling and events.
• File requests for outside funding to benefit social services.
• Maintain assistance programs (utilities, rent/mortgage, heating, furniture vouchers).
• Coordinate with Corps Officer and Christmas Coordinator on applications.
• Assist in Toy Shop as time permits; schedule appointments.
• Direct pastoral concerns to PC team with CO’s consent.

Skills

Time management

Communication

Microsoft 365

Outlook

Word

Excel

SharePoint

Teams

PA driver’s license

Mandated Reporter training

Child Abuse Clearances

Education

Human Services degree

Tools

Microsoft 365

Outlook

Word

Excel

SharePoint

Teams

Job description

Overview

Title: Case Manger

Location: Levittown PA; 215 Appletree Drive

Reports To: Corps Officer (CO)

Availability: Immediate

Schedule: Full-Time; Mon-Friday; 9:00am to 4:00 pm

Salary and Grade: $22.00 per hour; 75 Non-Exempt

The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.


• Employer funded Pension Plan (company contributions begin after 1 year of employment)


• Comprehensive health care coverage with low-cost employee premiums, co-pays and deductibles


• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life


• Flexible Spending Accounts


• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program


• Most importantly – a job with a good purpose!

Position Overview: Responsible for all casework at the Levittown Salvation Army.

Responsibilities

Description of Position:

The case manager is a position that requires an individual who has a passion to assist a diverse population of individuals and families seeking assistance, to assist them in experiencing success and transformation through difficult times. This individual must have an increasing ability to work independently, a desire to develop a vision for potential housing program in collaboration with the Corps Officers. Willingness to refer pastoral care needs to Officer/Pastor. They must be alert to the ever-changing needs of social services in the community and be willing to adapt to those needs. Casework will require both day-to-day urgent casework and intentional case management of 4-6 clients in the most need for best success, tracking the same through the Community Service Module. This individual must have a desire to understand and uphold the mission of The Salvation Army.,

The above list of job duties is not exclusive or exhaustive, and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

LIST DUTIES

• Interviews clients for comprehensive baseline assessments of needs, diagnostic, and profile of household.


• Secure confidential storage of all client records and maintain confidentiality of client information at all times.


• Assist clients in the best manner possible, tracking trends to consider other needs we may be able to meet at our site.


• Collaborate with local businesses/ agencies to offer life skills classes as beneficial to TSA cliental. Such as budgeting, cooking, parenting classes or senior drop in.


• Keep local agencies aware of services we provide, maintain the Community Providers spreadsheet for collaborating with agencies


• Work with the Food Service Specialist in food pantry, specifically with annual intake form and when Food Services Specialist is out of office.


• Maintain monthly Social Services spreadsheet for ease of tracking and reporting on TEAMS/SharePoint – to be updated on a weekly basis.


• Complete input of all monthly statistics by 1st Thursday monthly for Advisory Board reporting


• Take the lead on the Best Foot Forward Shoe back to school program to children in need – maintaining a budget, taking applications, sharing with schools/agencies, setting up the schedule, attending events


• Work with Corps Officers to file requests for outside funding sources that will directly benefit social services. Following guidelines for processing and reporting for the same.


• Maintain Assistance programs including but not limited to the following:
  
  
  
  • Utilities, Rent/Mortgage, heating, furniture vouchers (furniture or clothing)
  
  
  
  


• Work closely with Corps Officer and Christmas Coordinator in processing Christmas Applications.


• Assist in Toy Shop as time permits while still offering appointments.


• Be willing to direct pastoral concerns to the PC team, Officer sharing vital information with the CO’s as clients request.

Qualifications

Requirements

• Human Services degree or minimum five years’ experience in working day to day with a diverse population of individuals, including at risk populations


• Strong time management skills


• Strong written and verbal communication


• Ability to learn new databases for improved documentation


• Ability to make judgement calls in the absence of the Officers


• Computer literate including and understanding or willingness to learn Microsoft 365, Outlook, Word, Excel, SharePoint and Teams


• Valid PA driver’s license


• As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 with recurrent training required every five years thereafter.


• Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.


• Must have an understanding of and support for the Mission of The Salvation Army.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

The Salvation Army’s Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ

and to meet human needs in His name without discrimination.

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