Case Manager

MERS / Missouri Goodwill Industries; United States; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life Insurance

403(b) Retirement

PTO Accrual up to 15 days

Paid holidays

Flexible Schedules

Job summary

MERS Missouri Goodwill Industries is seeking a Case Manager to join the Jeff-Frank - NGCC team. The role supports our mission and values while coordinating intake, eligibility decisions, and service plans for participants.

The position requires direct experience in social services and strong communication skills, with a 25% travel expectation. Equal opportunity employer offering benefits and diverse growth opportunities.

Qualifications

• High school/HISET and direct experience working in Social Services is required.
• Bachelor's degree are preferred.

Responsibilities

• Conduct intake interviews with potential participants and determine eligibility.
• Develop and maintain individual service plans.
• Meet performance outcomes in enrollments, graduation rate, employment, and retention.
• Maintain communications with referring staff and internal team.
• Maintain knowledge of required outcome reporting system.
• Maintain participant files and confidentiality.
• Develop knowledge of community resources and make referrals.
• Participate in staff and community meetings.

Skills

Interpersonal skills

Verbal communication

Written communication

Education

High school/HISET

Bachelor's degree preferred

Job description

Requisition ID7815-Posted09/03/2026-Jeff-Frank - NGCC-Grant Services-Washington Workforce Development Office-Community Social Services-25%

Required Travel:25%
Position Type:Hourly Full-Time
Hourly Rate:$20.00

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professionalCase Managerto join ourJeff-Frank - NGCCteam! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

• High school/HISET and direct experience working in the field of Social Services is required.Bachelor's degree preferred.
• Strong interpersonal skills, with excellent verbal and written communication, are required.

Primary Duties/Responsibilities

• Conduct intake interviews with potential participants, incorporating information given by other involved parties. Establish eligibility, if appropriate.
• Establish professional and ethical relationship, develop/maintain individual plan for services.
• Meet performance outcomes in enrollments, graduation rate, employment, average wage, and retention details.
• Develop and maintain effective communication and working relationships with referring staff and internal team.
• Develop and maintain knowledge of required outcome reporting system as required by project or grant.
• Maintain participant files with all required agency and funding source paperwork and complete all paperwork in a timely manner. Maintain confidentiality according to agency guidelines.
• Maintain knowledge of community resources that can be utilized to support participant needs. (i.e. transportation, medical, child care, utilities, etc.). Make referrals, advocate, and follow-up.
• Model workplace appropriate attire, interactions, etc.
• Actively participate in staff meetings, Career Center meetings, and other community activities whenever possible/appropriate.
• Other duties as assigned.
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.