Outlet Manager

MERS / Missouri Goodwill Industries; Kansas City (MO); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Voluntary Life and AD&D

401(k) Retirement with employer match

403(b) Retirement

PTO accrual

Paid holidays

Flexible schedules

Job summary

MERS Missouri Goodwill Industries is hiring an Outlet Manager for the Bannister location. You will oversee daily store operations, staffing, budgeting, and customer service to ensure goals are met while upholding safety and ethical standards.

You will lead a team, train staff, manage schedules, and use inventory systems to optimize performance. The role includes achieving donor/shopping satisfaction and representing the organization’s mission in practice.

Qualifications

• High School Diploma or GED required; some college preferred.
• Three years of Retail, Warehouse, or Logistics Management experience.
• Valid MO or IL driver’s license and insurance required.
• Strong interpersonal, customer service, and teamwork skills.
• Ability to lead, set goals, and resolve problems.

Responsibilities

• Oversee store operations, resources, and budgets to meet goals.
• Model values and foster safety, ethics, and quality in-store culture.
• Supervise and train staff; ensure tasks are performed.
• Provide superior customer service to sustain donors and shoppers.
• Coach employees and handle performance, including disciplinary actions.
• Assign daily duties to achieve operations and identify top performers.
• Protect company property and report incidents to management.
• Read and enforce all agency policies and values.
• Plan staffing, arrange replacements, and approve payroll.
• Eliminate waste through process improvements.

Skills

Interpersonal skills

Communication

Leadership

Customer service

Teamwork

Education

High School Diploma/GED

Some college

Tools

Registers

Scheduling software

Inventory management software

Job description

Requisition ID8188-Posted10/08/2026-Outlet - Bannister-After-Retail-Kansas City Outlet - Bannister-Retail Operations-0%

Required Travel:0%
Position Type:Hourly Full-Time
Hourly Rate:$25.00
Bonus Potential: Up to $18,000/year

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professionalOutlet Managerto join ourOutlet - Bannisterteam! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

High School Diploma/GED required; some college preferred. Three years of Retail, Warehouse, or Logistics Management and a Valid MO or IL state driver’s license and insurance are required. Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork. Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable. Comfortable with workplace technology like registers, scheduling, and inventory management software

Primary Duties/Responsibilities

• Responsible for overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.
• Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.