Case Manager

Rockstar; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary and equity

Health, dental, vision, and 401(k)

Equipment and office stipend

Bi-annual team offsites

Job summary

A leading technology firm in San Francisco is seeking a Case Manager to support clients with U.S. visa applications. This role focuses on providing exceptional customer service while managing multiple cases. The ideal candidate has a strong background in immigration with 3-5 years' experience, particularly with O-1A and EB-1A visa categories. Candidates should be detail-oriented and motivated to work in a fast-paced startup environment, leveraging AI-enabled technology for efficient service delivery.

Qualifications

• 3-5 years of experience as a paralegal, project manager, case manager, or drafter.
• Strong account management skills and ability to manage multiple priorities.
• Experience preparing business immigration petitions, particularly O-1A and EB-1A.

Responsibilities

• Support customers throughout their visa application journeys.
• Prepare and manage multiple visa applications with ownership.
• Conduct detailed document reviews and guide customers.

Skills

Immigration experience

Customer-facing experience

Account management skills

Attention to detail

Problem-solving

Experience with AI technology

Fast-paced environment experience

Education

Legal background or experience as paralegal

Job description

Rockstar is recruiting for a leading technology company that is revolutionizing U.S. immigration services. Our client is a fast-growing, early-stage startup focused on making visa preparation fast and accessible for the world’s best and brightest talent in the startup and technology ecosystem. They leverage AI‑enabled technology and a lean, efficient operational model to deliver an exceptional customer experience.

We are looking for a Case Manager to join our client’s growing team. In this role, the candidate will work directly with customers to make U.S. visa preparation fast and accessible, while delivering an exceptional experience for the world’s best and brightest in the startup and technology ecosystem.

You might be a good fit if:

• You have 3-5 years of immigration experience as a paralegal, project manager, case manager, or drafter.
• You have customer‑facing experience and are comfortable managing ongoing client relationships.
• You have experience preparing business immigration petitions; experience with O‑1A and/or EB‑1A visa categories is strongly preferred.
• You have strong account management skills and excel at managing multiple customer priorities simultaneously.
• Attention to detail is your status quo, particularly when it comes to writing and document preparation.
• You demonstrate high agency, especially with independent research and problem‑solving.
• You’re interested in learning how to design and use new AI‑enabled technology products.
• You have experience working in fast‑paced environments and are excited to join an early‑stage startup.
• You’re motivated by supporting founders, startups, and technology leaders in rapidly transforming fields such as artificial intelligence, robotics, biotech, manufacturing, aerospace, and more.

Previous immigration experience or a legal background is required, particularly for experienced paralegals or professionals comfortable with case drafting and eager to leverage new technologies in their work. Prior startup experience is ideal, but we are most interested in candidates who can clearly demonstrate the requisite skills.

What we’ll trust you to do:

Your primary focus will be supporting our customers throughout their visa application journeys, including:

• Preparing and managing multiple visa applications simultaneously, with strong ownership and accountability.
• Conducting detailed document reviews and guiding customers through complex immigration processes.
• Partnering closely with customers to gather required information and maintaining clear, timely communication.
• Moving quickly and supporting the mission to become the fastest immigration solution in the tech industry.
• Identifying potential process or case risks early and proposing solutions to keep applications moving forward.
• Contributing to continuous improvements in the document preparation platform and internal workflows, informed by customer feedback and operational insights.
• Maintaining accurate records and tracking application progress through the internal software platform.

Culture

• This is a technology‑led company. The team frequently asks, "How can we make this faster, simpler, and easier?"
• They are intentionally meeting‑light and work in weekly sprints, with team‑wide meetings only on Mondays and Fridays.
• They value low‑ego, high‑throughput teammates who are thoughtful, collaborative, and a pleasure to work with.
• They pride themselves on attention to detail and delivering "finished work"—projects, documents, or systems that are complete and polished.
• They encourage curiosity and continuous improvement, asking "why" every day.
• They share a genuine interest in startups, technology, and enabling global talent to build in the U.S.

Pay and Benefits

• Competitive base salary and equity, commensurate with experience.
• Health, dental, vision, and 401(k).
• Equipment and office stipend.
• Bi‑annual team offsites in great locations.
• In‑person presence in San Francisco preferred.

The company is an equal opportunity workplace. They welcome people from all backgrounds, communities, and experiences.