Housing Case Manager

Allies for Health and Wellbeing; Pittsburgh (Allegheny County); On-site; USD 45,000 - 52,000; Full time

Job summary

Allies for Health and Wellbeing is seeking a Housing Case Manager to assist clients living with HIV/AIDS in accessing housing, food, medical, mental health, and legal services. You will guide service planning, education, counseling, and referrals to promote health and independent living, and coordinate HUD’s permanent supportive housing program across multiple counties.

The role requires collaboration with health advocates and a network of agencies, maintaining HMIS data, and applying harm

Qualifications

• Bachelor’s degree in social work or similar area required; MSW preferred.
• Experience with HUD programming and HMIS is preferred.
• Current driver’s license, auto insurance, and access to a reliable vehicle required.

Responsibilities

• Develop measurable goals with clients and maintain a service coordination plan.
• Assess and document client progress and eligibility for HUD assistance.
• Maintain relationships with landlords and coordinate referrals across agencies.
• Record all client interactions in the electronic case management system (HMIS).
• Advocate for clients to resolve crises and obtain emergency funding when needed.
• Participate in HUD monitoring, case conferences, and Ryan White collaboratives as appropriate.

Skills

Interviewing clients

Coordination with agencies

Housing assistance

HIV/AIDS knowledge

HIPAA/Act 148 knowledge

Customer service

Harm Reduction

Electronic Health Records

Strong written communication

Education

Bachelor’s Degree in social work

MSW preferred

Tools

HMIS

Electronic Health Records (EHR)

Job description

Description

Position Overview

The Case Manager ensures that Allies’ clients living with HIV/AIDS have access to necessary housing, food, medical, mental health, drug & alcohol, and legal services by engaging them in the service planning process, and providing education, counseling, and referrals which promotes optimal health and independent living. Additionally, this position will coordinate the permanent supportive housing program available through HUD (Housing and Urban Development). Allies provides medical and non-medical case management services to clients in Allegheny, Armstrong, Beaver, Butler, Cambria, Fayette, Greene, Indiana, Somerset, Washington, and Westmoreland counties. The position will work collaboratively with other Client Services staff, our Health Advocates, and a multitude of agencies.

Mission

To improve health and well-being, ALLIES provides integrated medical care, supportive human services, and community-based education for individuals living with, or at risk of HIV, viral hepatitis, and sexually transmitted infections.

Vision

ALLIES envisions a healthier community whereby people access integrated medical care and supportive human services in a respectful setting, free of stigma and discrimination.

Key Responsibilities

• Work with assigned clients to develop measurable goals and maintain an up-to-date service coordination plan
• Assess, monitor, evaluate, and record client progress according to measurable goals described in service coordination plan
• Assist clients in determining initial and ongoing eligibility for HUD assistance
• Communicate and enforce standards and contracts with clients and landlords
• Seek out and maintain relationships with landlords
• Maintain data in HMIS (Homeless Management Information System)
• Utilize techniques and principles of Harm Reduction, Motivational Interviewing, and Trauma Informed Care
• Maintain certifications, documentation, and administrative paperwork in accordance with program policies and procedures
• Participate in annual HUD Monitoring process
• Accompany clients to medical, housing, and social service-related appointments, and complete home visits and housing inspections
• Link client to appropriate resources, in accordance with goals identified in service coordination plan, to provide access to services, and reduce barriers to care
• Collaborate and coordinate with other professionals to assess and advocate for client’s medical, housing, and psychosocial needs
• Advocate for clients to resolve crises and process emergency funding assistance
• Record all client interactions and services in electronic case management system
• Provide feedback to improve client services
• Treat all clients, community members, and coworkers with dignity, respect, and unconditional positive regard – regardless of criminal history, substance use, sexual or gender identity, ethnic or racial background, or immigration status
• Participate in case conferences, HUD meetings, and Ryan White Collaboratives as appropriate

Organizational Expectations

• Seek out up-to-date information about Allies’ programs and services, as well as relevant local, regional and national health statistics that will inform and support our Mission
• Improve job knowledge by remaining aware of new regulations and best practices; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Embrace and exemplify organizational standards and guiding principles for processes, protocols, and utilization
• Commit to Allies’ promise to sustain and extend diversity, equity, and inclusion
• Contribute to efforts which build and reinforce Allies’ distinctive, effective, and ethical practices

Requirements

Knowledge Skills and Abilities

The Housing Case Manager should have demonstrated experience in the following areas:

• Interviewing clients to gather information about their backgrounds, needs, or progress in order to develop and manage service coordination plans
• Working with a multitude of agencies to coordinate referrals
• Assisting clients from diverse backgrounds and circumstances in obtaining and maintaining housing
• Basic knowledge and understanding of AIDS/HIV
• Basic knowledge of local resources, referrals, and service systems
• HIPAA and Act 148 standards
• Customer service, conflict resolution
• Harm Reduction
• Working with Electronic Health Records Systems
• Strong communication and writing skills
• Balancing and prioritizing patient and administrative responsibilities

A Bachelor’s Degree in social work or similar area is required; an MSW is preferred.

Previous experience working with HUD programming and HMIS are preferred.

All Case Managers must have a current driver’s license, auto insurance, and access to a reliable personal vehicle. The Case Manager should expect to work minimal non-traditional hours and will be called upon to engage in physical activity related to working in an office setting including the capacity to lift 25 lbs. and stand or sit for extended periods. Current PA child abuse, PA criminal history, and Federal criminal history clearances are required within the first 30 days of employment.

Salary for this position begins at $45k-$52k commensurate with relevant education, experience, and licensure. We comply with EEOC.