Case Manager

ACE Programs; New York (NY); Sur place; USD 64 000 - 67 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401k

Commuter benefits

Paid vacation

Federal holidays

Summer half-day Fridays

Résumé du poste

ACE Programs in Queens, NY is seeking a full-time Case Manager to work in-person at our Long Island City offices. The role supports individuals who have faced homelessness, incarceration, or recovery, helping them secure employment and economic independence.

Responsibilities include intake interviews, case management, coordinating job-readiness classes, mock interviews, outreach, and liaising with partner service providers. Salary starts at $64,000–$67,000 with a comprehensive benefits package.

Qualifications

• At least 1 year of experience in social services, education, or a similar environment.
• Ability to plan and facilitate classes.
• Excellent interpersonal skills with diverse populations.
• Comfortable in fast-paced environments with multiple activities.

Responsabilités

• Provide case management and intake interviews.
• Coordinate job-readiness classes and mock interviews.
• Lead outreach and coordinate partner services on-site.
• Maintain participant progress tracking and referrals.
• Report to Program Director.

Connaissances

Interpersonal skills

Class facilitation

Organization / attention to detail

Microsoft Word / Internet research

Experience in social services

Outils

Microsoft Word

Description du poste

The Association of Community Employment Programs (ACE) works with adults who have been impacted by homelessness, addiction, or incarceration - providing job training, work experience and a lifetime support network to help participants secure full-time employment and achieve long-term economic independence.

ACE seeks a full-time Case Manager. The ideal candidate will have experience working with individuals who are formerly incarcerated, have experienced homelessness, or are in recovery from substance use. This is an in-person position based in our offices in Long Island City, Queens – one subway stop outside of Manhattan.

The Case Manager will provide case management services, conduct program intake interviews, facilitate job-readiness classes, coordinate volunteer events, manage relationships with on-site partner service providers, facilitate mock interviews, conduct community outreach, and will report to the Program Director.

Responsibilities Include:

• Manage a case load by assisting participants in reaching prevocational goals, making referrals as needed, communicating with referring case managers, tracking vocational and educational progress, coaching participants on job search and interview skills, and providing individual counseling
• Attend bi-weekly case conferences to report on participant progress
• Facilitate classes on job-related topics, including workplace skills, interviewing skills, daily living skills, computer classes, and other topics as needed
• Conduct intake interviews, assess eligibility of each candidate in conjunction with intake team
• Coordinate volunteer events with corporate groups
• Coordinate on-site services offered by volunteers and partner programs, including financial coaches and recovery support services
• Coordinate mock interviews for participants
• Assist in conducting presentations about ACE at partner sites, attend off-site recruitment events
• Perform other duties as needed or requested by program director.

Preferred Skills & Qualifications:

• At least 1 year of experience in social services, education, or a similar environment preferred
• Comfortable planning and facilitating classes
• Excellent interpersonal skills and comfortable working with a diverse population
• Operates comfortably in fast-paced environments, where you often have to pivot quickly between different activities
• Organized and attentive to detail
• Proficiency in Microsoft Word and Internet research
• A commitment to helping formerly homeless individuals transition to economic independence and pursue their long-term vocational goals

About this Role:

• This role is performed in-person in Long Island City, Queens. Schedule is Monday – Friday, 9 am – 5 pm.
• Starting salary range is $64,000 - $67,000, commensurate with experience.
• Benefits include medical, dental, vision, 401k, commuter benefits, paid vacation, federal holidays, and summer half-day Fridays.