Case Manager

Bond Health; New York (NY); On-site; USD 53,000 - 55,000; Full time

Job summary

Bond Health in the Bronx seeks a full-time Case Manager to provide residential and long-term support to homeless and at-risk adults transitioning into permanent housing. You will manage a caseload of about 20–25 clients, with regular in-person and outreach contacts.

This role requires a Bachelor's degree in human services, fluency in Spanish, strong writing and communication skills, and a proactive, community-focused approach. Prior experience with low-income or homeless populations is preferred.

Qualifications

• Bachelor's degree in human services or related field.
• Fluent in Spanish is required.
• Strong organizational, writing, communication, and computer skills.
• Experience with low-income or homeless populations preferred.

Responsibilities

• Provide direct case management on-site and in the field, including assessments and service planning.
• Develop and update Individual Service Plans and document progress toward goals.
• Coordinate with community providers and social services.
• Facilitate life skills, education, relapse prevention, and mental health counseling groups.
• Maintain electronic health records and tenant files with accuracy.
• Assist tenants with public benefits, Social Security entitlements, and housing-related needs.
• Collaborate with Workforce Opportunities staff to set employment goals.
• Ensure compliance with organizational and funder requirements.
• Conduct outreach, tenant engagement, and post-discharge follow-ups.

Skills

Fluent Spanish

Organizational skills

Written communication

Verbal communication

Computer skills

Education

Bachelor's degree in human services or related field

Job description

Case Manager needed in the Bronx! Full-time position!

About the Position

The Case Manager will be responsible for providing residential and long term support services to homeless and at-risk adults transitioning into permanent housing. The Case Manager will carry a caseload of approximately 20 to 25 formerly homeless and/or low income individuals. Case Manager will be required to have frequent contact with tenants, weekly and/or monthly face-to-face meetings, telephone conversations, and aftercare contacts. Frequent electronic exchanges with colleagues is expected.

Responsibilities:

• Provide direct case management services (on-site and in the field). Case management services will include but not limited to mental health and substance use assessments, developing and updating service plans, assistance with obtaining public assistance, Social Security benefits/entitlements and other publicly available resources that may be beneficial to the tenant.
• Using a person centered approach, provide case management services and assessments rooted in evidence based models such as Motivational Interviewing, Critical Time Intervention and Harm Reduction.
• Utilize electronic health record. Maintain accurate and up-to-date tenant files/charts.
• Coordinate and document clinical case management and psychosocial services while also documenting the overall effectiveness of the case management services provided. Case Managers will develop an Individual Service Plan and review the plan periodically to document process toward goals.
• Serve as a liaison between tenant and community providers.
• Facilitate groups with a focus on life skills, education and support, relapse prevention and mental health counseling.
• Complete referrals to medical, mental health, and other outside providers.
• Collaborate with Workforce Opportunities Staff to assist tenant in developing employment related goals, where applicable.
• Ensure overall compliance with organizational and funder regulations. Adhere to documentation requirements as assigned by leadership and funder regulation/standard.
• Coordinate aftercare services and follow-up contacts for post-discharge updates.
• Conduct outreach and engagement including apartment visits and inspections.
• Participate in community development efforts such as Community Meetings and supporting the residence in establishing partnerships with other providers in the community.
• Work with Property Management staff to assist tenant to meet terms of their lease including timely payment of rent and avoidance of any nuisance behaviors. Mediate landlord-tenant disputes that threaten housing stability.
• Utilize trauma informed interventions and culturally responsive engagement techniques to assist tenants with overcoming barriers to housing stability.
• Participate in community initiatives to fulfill mission to end homelessness.
• Provide crisis intervention as needed.
• Provide all services in a manner that respects cultural differences amongst tenants.
• Carry out other duties as assigned by leadership.

Requirements:

• A Bachelor's degree in human services or related field.
• Must possess strong organizational, writing, communication, and computer skills.
• Some relevant experience working with low-income or homeless populations.
• Fluent in Spanish is required.
• Candidates must be self-starters with the skills and energy to work within the community.

Case Manager is regularly required to, type, use hands and fingers, reach with hands and arm. The Case Manager is regularly required to walk, stoop, and kneel. The Case Manager is often required to spend up to six (6) hours sitting at a desk during a normal eight (8) hour shift. Occasionally the Case Manager is required to lift items less than 5

Salary:

Position is on a temp to perm basis. Temp salary is $26 per hour. Perm salary will be between $53,000-$55,000 per year plus benefits.